PRISCILLA I. GALINDO
Las Vegas
Summary
Dedicated professional completing a Cyber and Network Defense Certificate, eager to transition into a cybersecurity career. Possesses a strong foundation in network security, threat analysis, and incident response, committed to leveraging education and skills to protect organizations from cyber threats while ensuring the integrity of information systems. Proven track record in logistics and mail processing demonstrates the ability to maintain high standards in fast-paced environments, ensuring accurate sorting and delivery. A reliable team collaborator, adaptable to changing needs, with a focus on achieving results and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Merchandiser
Congo LLC
06.2025 - Current
- Analyzed sales data to optimize product placement and inventory levels.
- Developed visually appealing merchandise displays to enhance customer engagement.
- Monitored stock levels and coordinated replenishment orders to maintain optimal inventory flow.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Virtual Office Assistant (Remote)
Independent Contractor
11.2024 - Current
- Provided administrative support to remote teams, managing emails, scheduling, and file organization.
- Assisted with digital document management, ensuring accurate record-keeping using cloud-based tools.
- Conducted online research to support project initiatives, compiling reports and actionable insights.
- Managed customer inquiries through live chat, email, and video conferencing platforms.
Freelance Customer Support (Remote)
Independent Contractor
09.2024 - Current
- Delivered virtual customer service via digital help desk, chat, and phone support systems.
- Assisted clients with troubleshooting accounts, billing inquiries, and technical support.
- Utilized CRM software to manage customer interactions, improving service support.
Merchandiser
Keurig Dr Pepper
04.2023 - 04.2025
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
- Developed visual merchandising strategies to optimize product displays and increase sales.
- Developed and maintained relationships with key retail partners to ensure successful product launches.
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
Customer Service Representative
AMC
12.2020 - 11.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Met daily customer service quotas with a focus on quality.
Delivery Driver
DHL
09.2020 - 08.2022
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
Shipping and Receiving Coordinator
Target
09.2018 - 03.2020
- Processed paperwork for import and export shipments, ensuring compliance with customs regulations.
- Utilized forklift equipment to move freight safely throughout the facility.
- Expertly operated multiple software programs to process orders, generate labels and track shipments.
- Verified accuracy of packing slips for shipped items to ensure correct order fulfillment.
- Managed the scheduling of pick-up times for outbound freight carriers.
- Prepared finished goods for shipment according to customer requirements.
- Assembled, packed, and shipped products to meet customer requirements.
- Performed quality assurance checks on all outgoing orders.
Shipping and Receiving Associate
Caljava
03.2016 - 08.2018
- Utilized forklifts, pallet jacks, and other material handling equipment to move product within the facility.
- Work with shipstation
- Inspected items for defects or damage prior to shipment and reported discrepancies as needed.
- Received shipments from various carriers, verifying piece counts with supporting documentation.
- Loaded, stacked, and transported products and materials by truck.
- Performed daily shipping and receiving duties including unloading, sorting, and scanning of incoming materials.
Mail Handler Assistant
United States Postal Service
05.2013 - 05.2016
- Ensured that all materials were properly labeled before being sent out for delivery.
- Provided assistance in resolving discrepancies between actual receipts and expected deliveries.
- Operated automated equipment such as postage meters, scales, letter openers, folders, inserters and sorters.
- Processed incoming mail and packages according to standard procedures, including sorting, weighing, affixing postage and labeling.
- Loaded trucks with packages for overnight delivery service providers.
Education
Cyber and Network Defense Certificate - Network Security, Threat Analysis, Incident Response, Cybersecurity Fundamentals
University of Phoenix-Online Campus
08-2025
High school diploma - undefined
Reseda High School
06.2006
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08-2029
Skills
- Knowledge of basic computer software (Microsoft excel, and Word)
- Highly skilled in shipping with UPS, FedEx and USPS
- Multitasks well
- Quick learner
- Materials Handling
- Order Picker
- Shipping & Receiving
- RF Scanner
- Technical Support
- Customer Service
- Pallet Jack
- Warehouse Experience
- Delivery Driver Experience
- Order Picking
- Load & Unload
- Phone etiquette
- Data entry
- Microsoft Excel
- Friendly and outgoing
- Reliable and punctual
- Maintaining equipment
- Package handling
Timeline
Merchandiser
Congo LLC
06.2025 - Current
Virtual Office Assistant (Remote)
Independent Contractor
11.2024 - Current
Freelance Customer Support (Remote)
Independent Contractor
09.2024 - Current
Merchandiser
Keurig Dr Pepper
04.2023 - 04.2025
Customer Service Representative
AMC
12.2020 - 11.2022
Delivery Driver
DHL
09.2020 - 08.2022
Shipping and Receiving Coordinator
Target
09.2018 - 03.2020
Shipping and Receiving Associate
Caljava
03.2016 - 08.2018
Mail Handler Assistant
United States Postal Service
05.2013 - 05.2016
High school diploma - undefined
Reseda High School
Cyber and Network Defense Certificate - Network Security, Threat Analysis, Incident Response, Cybersecurity Fundamentals
University of Phoenix-Online Campus
Bachelor of Science - Information Technology
University of Phoenix