Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Timeline
Generic

Priya Master

Phoenix,AZ

Summary

I am confident, detail-oriented with more than 15 years of establishing in-house quality standards and procedures. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Quality Management Specialist

Rauch North America-Red Bull
Phoenix, AZ
08.2023 - 04.2024
  • Planning, performing and participated in customer, internal and external audits, ISO9001, FSSC22000, BRC
  • Investigating and resolving CAPA’s for customer, internal and 3rd party audits
  • Ensuring ongoing abidance by industry regulatory and quality requirement FDA, ISO, GFSI, OSHA, CDC.,Kosher Lead and responsible for the quarterly traceability exercise ( Product Mock Recall)
  • Maintaining the recall plan, business continuity plan, crisis management, emergency response procedures
  • Working in SAP
  • Working on multiple projects at a time and flexible to other duties
  • Reviewing Supplier documents for supplier qualification
  • Reviewing and revising the Food Safety Plan
  • Providing operational support regarding the quality management system (QMS) to all departments
  • Group-wide (international and local) coordination with all departments on alignment with the QMS
  • Responsible for drafting and modification of documents, incl
  • Distribution and withdrawal of documents
  • Identified improvement potentials in the QMS and participated in the implementation
  • Managing and reviewing risk assessments to be compliant with BRC regulations
  • Ensuring GMP’s are followed and providing training 21Part CFR 117
  • Collaborating with other departments regarding quarterly internal audits and resolving problems
  • Supporting and consulting with all departments according to food safety and quality related topics
  • Implementation and training of the different quality tools and methods in use
  • Ensuring compliance with hygiene regulations, food safety requirements and quality standards
  • Training and awareness building of staff according to food safety and quality topics
  • Coordination and handling of deviations and complaints.

QA Manager

Precision Science
Phoenix, AZ
03.2022 - 09.2022
  • Responsible for developing and implementation of policies and procedures to ensure that quality standards are met
  • Ensuring the success of commercialization/Scale-Up production and management of all new and existing products
  • Collaborating with other departments to resolve customer complaints and launch new products
  • Ensure all aspects of handling, manufacturing and distribution of products comply with contract manufacturing agreements and meet relevant cGMP, regulatory and legislative requirements
  • Ensure compliance of product and process transfers, including validation, from and/or to other manufacturing sites
  • Responsible for creating and reviewing batch records and product release
  • Investigating and writing deviation investigations and customer complaints
  • Investigating and writing corrective actions
  • Worked with lab on stability program
  • Maintaining recall plan
  • Responsible for Change management
  • Working on multiple projects at a time
  • Investigating customer complaints and resolving issues
  • Overseeing established calibration and testing program and internal audit program
  • Maintain current knowledge of regulatory and legislative requirements/trends to ensure that expert advice and technical support on quality matters is provided, AAFCO, NASC, cGMP , 21 CFR Part 507, Part 225 and Part 226 Leads coordination and preparation of activities related to regulatory agency inspections FDA, EPA, Board of Pharmacy and customer audits Responsible for label claims and ensuring regulatory compliance in all food safety areas
  • Ensure that the quality department operates in a cost effective and efficient manner, harmonization with Operations
  • Provide leadership, direction and support to the people within the department and ensure that they are qualified Leads and coordinates the qualification and auditing of vendors and subcontractors
  • Has accountability for the company’s document control system and related processes
  • Creating and revising raw material and finish product specifications
  • Establishing and oversees the internal quality systems and policies throughout the company including all activities related to GMP, writing SOPs and training on existing and new SOP’s.

Quality Supervisor

HelloFresh
Phoenix, AZ
11.2021 - 03.2022
  • Ensuring a high level of internal and external customer service
  • Investigate (and correct) customer issues and complaints relating to quality
  • Performing internal audits
  • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products
  • Coordinate objectives with production procedures in cooperation with other plant managers to maximize compliance, product reliability and minimize costs
  • Create, document and implement inspection criteria and procedures
  • Interpret quality control philosophy to key personnel within company
  • Maintain active role on internal continuous improvement teams
  • Design, develop and implement food safety training programs
  • Provide, and oversee, inspection activity for product throughout production cycle
  • Interact with vendors and procurement to ensure food safety of all purchased parts
  • Addressing nonconformities from previous internal and external audits
  • Conducting a management review of the food safety & SQF system when manger is out Following-up on and closing pending preventive and corrective action requests
  • Ensuring that organizational systems and training is in place
  • Ensuring that documentation and design controls are appropriate for organization
  • Administering document control and configuration management system
  • Overseeing established calibration and testing program
  • Assisting the management team and provide QA support when QA Manager is out
  • Provide all employees with necessary tools, proper training and corrective direction.

Project Manager/ Procurement Quality Coordinator

SunOrchard Juicery, LLC
Tempe, AZ
05.2019 - 04.2020
  • Project Manager for Implementing, Setup and Maintaining TraceGains Platform
  • Participated in weekly meetings with procurement, R&D, commercialization and quality in launching new products
  • Vendor Management and supplier qualification to ensuring regulatory compliance
  • Desk and on- site audits
  • Responsible for enhancing the vendor qualification program
  • Prepared for SQF and Kosher audits
  • Organized for GMO, Organic, Gluten Free, Kosher, Halal certification
  • Responsible for investigating and writing CAPAs
  • Investigating customer complaints
  • Participated in mock recalls
  • Maintaining Specifications for raw materials, labels and packaging
  • Working in “Genesis labeling software” to assist in launching new products
  • Create and approve label and packaging specifications in Genesis 21CFR part 101
  • Working with R&D on approving new ingredients to meet specifications
  • Teamed with packaging manager on creating new and revising packaging specifications
  • Teamed with supply chain group with providing new vendors with specifications
  • Worked with supply chain and new vendors daily to meet SunOrchard needs
  • Responsible for label review to meet FDA and regulatory compliance using Genesis
  • Responsible for change control and documentation control
  • Revising and editing SOP’s
  • Experience with ERP, Microsoft teams and SharePoint
  • Developing strong relationships with vendors, contract manufacturers and employees.

QA Manager

Olympian Labs, Inc.
Phoenix, AZ
04.2018 - 10.2018
  • Overseeing day to day operations of QA Department and QA technicians
  • Responsible for ensuring new product launches meet FDA and NSF compliance
  • Enhancing and developing QA systems per cGMP 21 CFR Part 111
  • Overseeing and implementing OSHA, PCQI, HACCP and cGMP compliance
  • Training employees on SOP’s and writing new SOP’s
  • Implemented stability program
  • Responsible for Change management
  • Responsible for maintaining quality standards and specifications for all products
  • Reviewing batch records including MMR’s, production and laboratory logs daily
  • Responsible for internal and external audits NSF/FDA/Vendor
  • Auditing suppliers
  • Working on multiple projects at a time
  • Responsible for QA manual, document control and change control
  • Responsible for the Implementation of vendor qualifications and stability program
  • Developing strong relationships with vendors and contract manufacturers
  • Investigating and writing CAPAS and Deviations for FDA and Olympian labs
  • Writing up Out of Specification (OOS) report when necessary
  • Responsible for label review, prop 65 and the DSHEA act to be compliant
  • Investigating customer complaints
  • Maintaining the recall plan and responsible for mock recalls
  • Overseeing Sanitation Program and conducting Sanitation and cGMP audits
  • Organized for GMO, Organic, Gluten Free, Kosher, Halal certification
  • Overseeing microbiological and pest control programs
  • Preparing reports for management and customers
  • Responsible for 5S and OSHA regulations
  • Working with SAGE software maintaining QA systems and working with e-signatures and e-records.

QA Coordinator

Albertsons/Safeway Ice Cream Plant
Phoenix, AZ
09.2017 - 01.2018
  • Performing PCQI duties for supplier approvals and batch record review
  • Maintaining and growing Food Safety plan
  • Responsible for doc control and working with e-signatures and e-records
  • Working with production and QA to ensure ongoing regulatory compliance
  • Participated with internal audits
  • Participated in mock recalls
  • Participated with external audits BRC, FDA, Organic, Kosher and Client audits
  • Responsible for document control and change control for audit preparation
  • Familiar with plant HACCP and FSMA requirements for plan
  • Assisting in bettering QA management system to meet FSMA requirements
  • Supervised and assisted QA techs where needed
  • Communicating with vendors and maintaining good relationships
  • Kosher Inspections with Rabbi
  • Responsible for 5S and OSHA regulations
  • Responsible for label review using Genesis
  • Calculated KPI scores associated with Kaizen/5S and SPC
  • Training employees in various SOP’s cGMP 21 CFR Part 117
  • Responsible to ensure employees are trained using the Alchemy training system.

QA/QC Lead Microbiologist

Marlyn Nutraceuticals
Phoenix, AZ
02.2016 - 08.2017
  • Managing Microbiology Lab
  • Implemented and Developed Environmental Monitoring Program
  • Performing environmental testing for water, swabbing and air
  • Enforcing cGMP 21 CFR part 111 in manufacturing area
  • Generating trend reports for environmental monitoring program results
  • Conducting analysis on raw materials and finish products for pathogens
  • Training of personnel in lab
  • Investigating root cause analysis for OOSI, incident reports and writing CAPA’s Document control
  • Participated in stability program
  • Researching new microbiology methods for laboratory
  • Ordering supplies for lab
  • Releasing and approving products that meet label claim and prop 65 Maintaining QA compliance with operators in the manufacturing facility
  • Writing SOPs
  • Generating certificate of analysis and working with e-signatures and e-records
  • Responsible for reviewing batch records including MMR’s
  • QA/ approving labels for production
  • FTIR.Loss on drying on raw materials, performing titrations and various chemical analysis on raw materials
  • ATP swabbing to verify cleaning
  • Performing testing using JP, BP, USP, EU, FCC, AOAC regulations.

QA/QC Lead Microbiologist

Best Life Pharmanaturals
Phoenix, AZ
10.2013 - 09.2015
  • Responsible for microbiology lab and training of personnel in lab
  • Ensuring QA compliance for GLP, prop 65 and cGMP 21 CFR Part 111
  • Conducting analysis on raw materials,in-process and finish products
  • Performed testing for Salmonella, S
  • Aureus, E.coli, coliforms, Total aerobic count, Yeast and Molds, PH
  • Conducted product hold alerts and investigated CAPA’s
  • Created Certificate of analysis (COA’s)
  • Participated in stability program
  • Researching various microbiology methods in laboratory
  • Ordering supplies for lab
  • Releasing and approving products
  • Responsible for writing SOPs and Training employees with various SOP’s
  • Document control
  • Responsible for environmental monitoring program
  • Responsible for reviewing batch records including MMR
  • QA/Approving labels for production
  • Assisted QA with implementing cGMP and FDA 21 CFR Part 111 regulations
  • Conducted internal lab audits and readiness for NSF audits
  • Communicated with clients daily to provide technical support and advice.

QA/QC laboratory Manager

Environmental and Analytical Management Inc. (EAM)
West Palm Beach, Florida
11.2002 - 05.2007
  • Manage microbiology laboratory and personnel
  • Accomplished set up of microbiology laboratory
  • Implemented ISO17025 to meet QA compliance
  • Root cause Investigation and writing of CAPAS
  • Responsible for QA AIHA external audit and document control
  • Assembled QA manual to obtain laboratory AIHA certification
  • Calculating results and originating client reports and COA’s (certificate of analysis)
  • Administered the training and hiring of technicians
  • Calibration and maintenance of equipment
  • Ordering of supplies and miscellaneous duties
  • Researched and developed various methods for bacteria and fungi
  • Write up SOP’s (standard operating procedures)
  • Conducting mold taxonomy and bacterial identification
  • Filled out chain of custody
  • Cultivated strong relationships with vendors and customers to enhance company needs
  • Communicated with clients daily to provide technical support and advice.

Microbiologist

South African druggists
Johannesburg, South Africa
05.1995 - 02.1999
  • Managed Nutritional, Pharmaceutical and Vitamin laboratories
  • Calculated results for release of product
  • Responsible for releasing product when supervisor was away
  • Responsible for communicating problems weekly to factory managers, after performing Environmental sampling in both nutritional and pharmaceutical facilities
  • Assisted in the training of new microbiologist
  • Assisted quality assurance manager in doing factory audits at suppliers
  • Implemented the validation of the Amersham ATP hy-lite monitor in factory
  • Presented Research Project to company managers and lecturers at institute
  • Validated and revised various SOP protocols to be implemented in the laboratories
  • Performed Environmental sampling and testing at nutritional and pharmaceutical factories
  • Tested raw materials, in-process and finished product for pathogenic bacteria to ensure quality control
  • Accelerated in performing vitamin assays
  • Tested for antibiotic assays and inhibitory substances
  • Performed Eliza tests to identify Listeria monocytogenes
  • Conducted use of API strips for proper identification of various bacteria
  • Tested for Total Plate Counts, Salmonella, Listeria monocytogenes, Yeast and Mold, Ecoli, Coliforms, B.cereus, S
  • Aureus, Clostridia
  • Conducted challenge tests
  • Operated Centrifuge, Spectrophotometer and PH meter
  • Validated all laminar flows which was part of quality control in all laboratories weekly.

Education

University of Johannesburg
Johannesburg, South Africa

Florida Atlantic University
Boca Raton, FL

Skills

  • Management
  • PCQI
  • FSVP
  • SQF
  • CGMP
  • Food Defense
  • CAPA
  • ISO 9001
  • ISO 14001
  • ISO 45001
  • Training
  • FDA Regulations
  • Auditing
  • Non-GMO
  • Halal
  • Gluten free
  • Kosher
  • Strong organizational skills
  • Excels under pressure
  • Hardworking
  • Detail orientated
  • Accurate
  • Meticulous
  • Problem solver
  • Works well independently and in a team
  • Enthusiastic to learn
  • ISO17025
  • MS Office

Certification

  • SQF Certificate
  • PCQI – Preventative Controls Qualified Individual (FSPCA)
  • FSVP – Foreign Supply Verification Program (FSPCA)
  • HACCP – 16 hour
  • White Belt Six Sigma
  • Introduction to Food and Air Borne Fungi.
  • FDA: Sanitary Transportation of Human and Animal Food.
  • Kosher-Managing Kosher Food Beverage Production - Zosi
  • ISO: Internal Auditor Training 9001-2015, 14001-2015, 45001-2018- SGS
  • Root Cause Analysis -Zosi
  • CAPA fundamentals - Zosi
  • Food Defense Manager – Food Protection and Defense Institute

Accomplishments

  • Rauch: Food Safety Plan, CAPA’s, Doc Control, BRC, FSSC, ISO, and Customer audits.
  • Precision Science: Managing quality department, leading customer, FDA and State audits.
  • SunOrchard Juicery: Project Manager: Implementing and Maintaining TraceGains Supplier Qualification.
  • Olympian Labs: Lead and participated in NSF and FDA audits.
  • Albertsons Ice Cream: Participated in BRC, FDA and 2nd party audits. Enhancing Food Safety Plan.
  • Marlyn: Developed environmental program.
  • BestLife: Developed and implemented microbiology methods and environmental program.
  • EAM Labs: Certifying lab to AIHA audits and standards and earning Technical Manager title.
  • Infacare: Validated the Amersham ATP hy-lite monitor for use in manufacturing.

Volunteer Experience

  • Art of Living Foundation (USA), Project Manager, 2001-01-01, Present, Facilitating and organizing numerous Meditation and Breathwork Workshops. Motivating and maintaining good relationship with participants in an ongoing basis. Training volunteers and participants.
  • Boulder Creek Elementary School (Phoenix, Arizona), Volunteer, 2010-01-01, 2013-01-01, Mentoring and assisting students.

Timeline

Quality Management Specialist

Rauch North America-Red Bull
08.2023 - 04.2024

QA Manager

Precision Science
03.2022 - 09.2022

Quality Supervisor

HelloFresh
11.2021 - 03.2022

Project Manager/ Procurement Quality Coordinator

SunOrchard Juicery, LLC
05.2019 - 04.2020

QA Manager

Olympian Labs, Inc.
04.2018 - 10.2018

QA Coordinator

Albertsons/Safeway Ice Cream Plant
09.2017 - 01.2018

QA/QC Lead Microbiologist

Marlyn Nutraceuticals
02.2016 - 08.2017

QA/QC Lead Microbiologist

Best Life Pharmanaturals
10.2013 - 09.2015

QA/QC laboratory Manager

Environmental and Analytical Management Inc. (EAM)
11.2002 - 05.2007

Microbiologist

South African druggists
05.1995 - 02.1999

University of Johannesburg

Florida Atlantic University

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Priya Master