Priya Pranam
System Compliance Representative
Bothell
Summary
Proven System Compliance Representative with a track record of enhancing compliance and customer relationships at ADT Commercial. Skilled in Salesforce management and risk assessment, coupled with exceptional problem-solving abilities. Demonstrated success in streamlining processes and improving service quality, leveraging both technical proficiency and analytical thinking to drive results.
Overview
19
19
years of professional experience
Work History
System Compliance Representative
ADT Commercial / Everon LLC.
03.2021 - Current
- Evaluate all district inspection reports & quoting of deficient items within 48 hours.
- Follow up with customers on all outstanding deficiency quotes & fosters relationship with each customer
- Filing of all inspection reports & preparing package to submit to the local
- AHJ or report in internet-based tool to track & drive testing and inspection code compliance
- Salesforce management & updating the local deficiency tracking tool to be provided weekly to the GM & Service manager
- Sending disclaimer letters to the customers & Local AHJ that have not approved deficiency quotes, as any additional duties assigned by the local Service manager & or GM
Process & Research Specialist
AT&T Mobility
08.2007 - 07.2020
- Processed equipment and accessory orders in bulk for Govt. and First net customers.
- Crediting Returned Equipment charges back to the method of payment.
- Researched and resolved Lost/Stolen Equipment disputes and file claims with the shipping career if required.
- Maintained and updated files and deployment orders-to support efficient Military Account cancellation operations.
Business Customer Service Representative
AT&T Mobility
10.2005 - 08.2007
- Streamlined communication with clients, providing thorough information on products and services tailored to their needs.
- Managed high call volume while maintaining excellent rapport with customers, consistently receiving positive feedback for professionalism and service quality.
- Assisted new and existing business customers in account set ups, maintenance and cancellations.
- Handled customer situations by making amicable decisions for customers and company.
- Apply credits and adjustments according to the policies
Education
Bachelor of Science - Electronics & Communication
Madhurai Kamraj University
India 05.2001 -
Skills
- Sales
- Mitigation
- Technical Proficiency
- Clerical support
- Data Evaluation
- Microsoft office
- Problem Solving Abilities
- Regulatory Knowledge
- Risk Assessment & Management
- Analytical & Critical Thinking
- Documentation & Reporting
Timeline
System Compliance Representative
ADT Commercial / Everon LLC.
03.2021 - Current
Process & Research Specialist
AT&T Mobility
08.2007 - 07.2020
Business Customer Service Representative
AT&T Mobility
10.2005 - 08.2007
Bachelor of Science - Electronics & Communication
Madhurai Kamraj University
05.2001 -
Similar Profiles
Ashley StrandbergAshley Strandberg
Systems Compliance / Deficiency Sales Rep at Everon, LLC (Formerly ADT Commercial, LLC)Systems Compliance / Deficiency Sales Rep at Everon, LLC (Formerly ADT Commercial, LLC)
DANA T. HARRISDANA T. HARRIS
Accounts Receivable at Everon Formally Known as ADT CommercialAccounts Receivable at Everon Formally Known as ADT Commercial
Shawna GantShawna Gant
Sales Representative at ADT Commercial/Everon SolutionsSales Representative at ADT Commercial/Everon Solutions