Mark A. Jastredowski
Valley City
Summary
Results-driven IT professional with over 15 years of experience in client-centric open software management solutions. Seasoned Program Manager adept at translating requirements into tangible results through gathering business requirements, troubleshooting, multitasking, and real-time quality assurance experience. Proactive problem solver with a knack for effectively resolving critical issues by liaising directly with technical staff. Demonstrated success in shared services software architecture, professional services engagement, client interaction, solutions development, and optimizing specifications to achieve company objectives. Skilled in coordinating and managing multiple projects simultaneously, ensuring seamless project execution through effective communication and organizational prowess. Proven track record of implementing process improvements and meeting project milestones.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager
Everon LLC (fka, ADT Commercial)
01.2025 - Current
- Coordinate project timelines and deliverables to ensure alignment with client expectations
- Manage project documentation utilizing project management software for enhanced organization
- Assess financial institutions needs and provided an Everon solution that best meets client needs.
- Ensure project remains on budget or escalate concerns immediately for resolution.
- Assist with Pre-Sales, Statement of Work, Sales Agreement (SA), and Change Request (CR) documentation for both projects and orders.
- Ensure the outlined services and or equipment are in scope, priced accordingly, and meet client and Everon specifications.
- Identify errors or incomplete documentation and ensure it is corrected.
- Channel Partner liaison for the team to process and execute projects/orders.
Project Manager
ADT Commercial
07.2023 - 01.2025
- Coordinated project schedules and resources to ensure timely execution of various banking solutions and equipment.
- Facilitated communication between cross-functional teams to enhance collaboration and project alignment.
- Monitored project progress and addressed potential issues to maintain quality standards.
- Assisted in developing project plans, ensuring compliance with customer requirements.
- Implemented streamlined processes that improved overall efficiency in service delivery timelines.
Professional Services Project Manager III
NCR Corporation
12.2020 - 06.2023
- Utilizing GPM 2.0 Project Management Methodology, managed on average 15-18 projects of varying levels of complexity, size and duration.
- Projects contracted from $35,000 - $360,000 with durations varying from three months to year plus.
- Managed project budgets while ensuring measures are taken to maintain margins.
- Actively lead meetings of cross-departmental team projects of varying complexity.
- Defined software processes and tools best suited to meet each clients’ product needs.
- Prepared and delivered presentations both internally and externally.
- Negotiated, analyzed, and prepared change order contracts with new cost control budget.
- Liaison between client both internally and externally with channel partner and vendors.
- Created accurate user manuals for client specific applications.
Professional Services Intern and Consultant II
NCR Corporation
05.2010 - 12.2020
- Executed multiple software installations, configurations and trained clients for ITM (Interactive Teller Machines), Network, and Server levels under minimal supervision.
- Serve as the Technical Lead for the Chip Card technologies project by leveraging Level 2 and automation test tools.
- Provided coaching, mentoring, and troubleshooting for clients at both corporate & branch levels on the ITM platform.
- Established process improvement by developing guidelines at the department-level to improve efficiency for each stage of product resulting in an improved delivery rate.
- Instrumental in implementing analytical system integration testing of ITM, Network, and Server applications by utilizing knowledge of Scrum and Agile methodologies.
- Acted as a frontline brand ambassador by interacting with key clients for two+ territories (US & Canada) by conducting customer needs assessment and creating uniquely tailored solutions.
- Converted three+ flight risk clients into loyal and satisfied users, further increasing referral revenue.
Systems Administrator Intern
Movius Corporation
04.2008 - 07.2008
Education
Associate Degree of Applied Science - Network Specialist
Gwinnett Technical College
Lawrenceville, GAAssociate Degree of Applied Science - Information Security Specialist
Gwinnett Technical College
Lawrenceville, GABusiness Administration - Business/Computer Science
Kent State University
Kent, OHHigh School Diploma - undefined
Skills
- Outstanding Oral and Written Communication Skills
- Clients Relationship Management
- Project Management Methodology
- Problem-solving
- Detail-oriented
- Team leadership and direction
- Decision-making
- Project coordination
Accomplishments
- Consistently execute projects timely and within established budgets.
- Recognized for attention to detail resulting in minimal project change requests.
Affiliations
- President, AIT (Association for Information Technology Professionals)
- Member, Phi Theta Kapa International Honor Society
- Secretary & Treasurer, Student Leadership Council, Gwinnett Technical College
Certification
- PC Repair & Network Technician Certificate
- Information Security Certificate
- A+ Certification
Timeline
Program Manager
Everon LLC (fka, ADT Commercial)
01.2025 - Current
Project Manager
ADT Commercial
07.2023 - 01.2025
Professional Services Project Manager III
NCR Corporation
12.2020 - 06.2023
Professional Services Intern and Consultant II
NCR Corporation
05.2010 - 12.2020
Systems Administrator Intern
Movius Corporation
04.2008 - 07.2008
Associate Degree of Applied Science - Information Security Specialist
Gwinnett Technical College
Business Administration - Business/Computer Science
Kent State University
High School Diploma - undefined
Associate Degree of Applied Science - Network Specialist
Gwinnett Technical College
Honors And Awards
- Ambassador, Gwinnett Technical College
- CIS Advisory Board Scholarship Award Winner
- Dean’s List, Gwinnett Technical College
- Multiple Awards of Merit, Gwinnett Technical College
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