Priya Singh
Queens,NY
Summary
Dedicated and personable customer service representative with extensive experience in customer relations and data entry. Thrives as a solid team player, bringing an upbeat and positive attitude to every interaction. Proven skill in establishing rapport with clients to consistently maintain high levels of customer satisfaction. Relentlessly motivated to contribute to company success in any role or department assigned. Over 18 years of experience in leadership and staff supervision, excelling in providing focused administrative support and customer service. Track record of promoting improvements in customer relations and administrative quality. Top-notch professional excelling at effectively communicating with both customers and employees to solve problems efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Hotel Ninety Five Hotel Corp
06.2023 - 09.2024
- Cross-trained in multiple departments to know all company needs.
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers).
- Noted customer correspondence in CRM to track requests, problems, and solutions.
- Properly diagnosed customers' needs and proactively educated them about the features and benefits of the company's products and services.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies
Data Entry/Account Administrative Representative
Northwest Health Physician Partners
01.2020 - 07.2023
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into the company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Generated data reports, enter company findings into the database, and perform backups.
- Supported data entry across departments as requested, switching promptly to new projects.
Customer Services Representative
Apex Pharmacy
08.2016 - 12.2019
- Assisted staff with resolving complex customer issues, and implementing targeted solutions.
- Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Properly diagnosed customers' needs and proactively educated them about the features and benefits of the company's products and services.
- Guided customers through troubleshooting, navigating the company website, mobile app, or using the products or services, using digital tools.
- Assisted customers by providing confirmations, answering questions, and offering general information.
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
AAS - Health Information Technology
Health Information Technology
09-2026
High School Equivalency GED -
FLUSHING HIGH SCHOOL
Ny06-2006
Skills
- Efficient and Detail-Oriented
- Technical Support
- Supervisory Experience
- Email support
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- Microsoft Office
- Billing
- Records Management
- Problem-Solving
- Call Center Operations
- Decision-Making
- Workflow Management
- Sales Support
- Customer Service
- Employee Scheduling
- MS Excel
References
References available upon request
Certification
Excel Certification
Cosmetology License
Accomplishments
- COMMUNITY SERVICE AWARD
References
References available upon request.
Timeline
Customer Service Supervisor
Hotel Ninety Five Hotel Corp
06.2023 - 09.2024
Data Entry/Account Administrative Representative
Northwest Health Physician Partners
01.2020 - 07.2023
Customer Services Representative
Apex Pharmacy
08.2016 - 12.2019
AAS - Health Information Technology
Health Information Technology
High School Equivalency GED -
FLUSHING HIGH SCHOOL
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