Priyamvad Kelkar

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Delivered in-depth training to workers in restaurant service and customer-facing roles to promote strong team performance and growth.
• Implemented successful cross-marketing strategies such as food and wine pairings.
• Oversaw corporate & leisure events to ensure smooth operational delivery.
• Technical Support - used a strong knowledge base to attack and resolve issues with MICROS, office workstation & PoS terminal
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Responsible for the FOH operations of 96 pax Caffe Italiano - Italian themed full service Outlet

• Worked with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.

• Develop, implement and evaluate training and performance management program.

• Sound Checks - meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.

• Just in Time Inventory Control - manage controls and ensure achievement of food & beverage cost margins established in budget.

Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.

• Maintained exhaustive knowledge of beverage
  flavor profiles, nutritional information, allergens and
  alcoholic content.
• Responded to customer complaints, addressing
  concerns and distress with amicable interactions.
• Uncorkd Menu Program - recorded inventory data to track
  incoming and outgoing inventory distribution.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Verified staff compliance with accepted food and
  drink safety regulations, suggesting remedial training
  where necessary.
• Improved average wine and alcohol spend per
  guest through curation, service training and
  hands-on hospitality.
• Trained food and beverage service personnel,
  confirming staff to provide recommendations and
  answer questions.
• Maintained exhaustive knowledge of beverage
  flavor profiles, nutritional information, allergens and
  alcoholic content.
• Enacted progressive disciplinary measures for staff,
  managed work zones and oversaw opening and
  closing duties.
• Responded to customer complaints, addressing
  concerns and distress with amicable interactions.

• Created and deployed successful strategies to
  boost restaurant performance, streamline food prep
  processes and reduce waste.
• Identified and addressed customer complaints to
  promote satisfaction and loyalty.
• Effectively scheduled and allocated assigned team
  in alignment with operational and customer needs.
• Monitored adherence to corporate policies,
  procedures and standards as well as industry health
  and safety regulations.
• Identified team weak points and implemented
  corrective actions to resolve concerns.
• Coordinated promotion of special menu items,
  motivating wait staff to increase sale of new specials
  and bundles.
• Monitored staff performance, enforcing adherence
  to policies, procedures, regulations, health codes,
  license requirements and top service standards.
• Continuously evaluated business operations to
  effectively align workflows for optimal area
  coverage and customer satisfaction.
• Coordinated efforts of assigned teams with focus on
  productivity, efficiency and achieving top customer
  experience.