Dynamic and result-oriented certified Scrum Master and Project Manager with 13+ years of experience in delivering business and systems solutions for the health care industry with excellent technical and leadership skills. Working experience as Project Manager/Coordinator, Experience in following Project Management standards, policies, procedures, and methodologies
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Project Manager
Point32Health
01.2020 - Current
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Simultaneously worked on delivery enterprise consolidation projects (160) estimation.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Established effective communication among team members for enhanced collaboration and successful project completion.
Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
Managed cross-functional teams to deliver projects on time, within scope, and under budget.
Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Assisted in capacity planning efforts by providing insights into current resource utilization levels and predicting future requirements.
Estimation/Demand Resource Management Lead
Harvard Pilgrim Health Care
01.2015 - 01.2020
Estimation Lead
Define the estimation schedule based on idea prioritization and define the agenda for each sprint draft SAV assessment and SAV estimation session
Confirm the Architect commitment to the review schedule and that all required documentation, such as the SAV has been created and posted to the central repository
Capture all areas mentioned in the SAVs by WC in the Tracker
Developed comprehensive project plans for successful execution and timely completion of projects.
Analyze areas mentioned in SAV, update tracker with areas responsible for providing estimates on both NTT and Point32Health side
Reduced project costs through diligent budget management and cost-saving measures.
Add roles in Clarity tool in preparation for the Sprint Draft Review meeting
Identify vendors and verify information with Brian
Send meeting agenda email for Sprint draft SAV and Estimation meetings
Work with Estimators to define the roles/resources required for the idea based on the SAV reviewed
Record meetings, take notes for complexity duration for each WC, confirm role/estimator information, important dates, follow ups and other supporting information
Notify estimators to update or enter estimates for them in Clarity
Verify estimates are in Clarity by each area based on the SAV
Ensure estimates are entered correctly, update dates for each WC, and new WC in preparation for the estimation meeting
Remind Estimators to update Clarity/Follow up for clarifications
Support Estimators with any issues/questions
Note down takeaways/follow ups during the estimation session
Confirm ongoing operational costs and vendor costs as needed
Prepare staff page data and work with Estimators before sending to the CPMO/IMO and/business
Work on refining Clarity roles
Advise and consult on opportunities for estimation innovation, optimization and operational efficiencies
Demand Resource Management Lead
Managing RAFT for project services and maintaining new task orders, forecasted projects and allocations and granting/providing access
Scheduling, coordinating and facilitating weekly DRM meetings
Preparing agenda by collecting resource requests and updating DRM meetings as appropriate
Publishing meeting minutes and completing follow ups
Creating resource utilization and other ad hoc reports from RAFT such as resource allocation reports, resources by department and project
Attending CCB meeting and prioritizing assignments in resource planning latest extract
Scheduling and coordinating project portfolio meetings, following up and maintaining a central repository of all documents, actions items and estimations
Managing RAFT for project services and maintaining new task orders, forecasted projects and allocations and granting/providing access
Scheduling, coordinating and facilitating weekly DRM meetings
Preparing agenda by collecting resource requests and updating DRM meetings as appropriate
Publishing meeting minutes and completing follow ups
Creating resource utilization and other ad hoc reports from RAFT such as resource allocation reports, resources by department and project
Attending CCB meeting and prioritizing assignments in resource planning latest extract
Scheduling and coordinating project portfolio meetings, following up and maintaining a central repository of all documents, actions items and estimations
Notifying individuals of updated assignments, requesting updated allocations and updating RAFT as necessary
Requesting new task orders, updating Remedy and RAFT with new projects, project manager, TO number
Maintaining PM change log and email appropriate people with PM changes and update RAFT accordingly
Managing SRs for project services, updating Remedy
Creating and submitting client letters/ visa letters upon request to client as well as Senior IT managers
Creating weekly portfolio slides, red/yellow report, monthly SLA report and true north report/data
Organizing and coordinating project portfolio forecasting/estimations meetings
Analyzed production Windchill tasks and created implementation plans
Updated weekly Sales Report with NPVR, Rider and PRD Conversion build updates
Maintained Build Schedule alignment, change notices, work assignments, accuracy of workflow, and troubleshooting
Kept track of Renewals in the Build Schedule and sending for assessment
Scheduled, coordinated, and facilitated meetings, including preparing agenda, meeting minutes, meeting action items and follow-up
Documented, tracked, and managed issues, risks; including timely update of issue/risk logs, facilitating development and documenting risk mitigation plans, facilitating development and documenting issue resolution action plans, providing status on issues/risks to Project/Program Managers
Assisted program managers in creating and maintaining project planning documents and reports
Supported project metrics analysis, team communication, resource planning, GAP analysis, risk analysis, report generation, and documentation control
Business Analyst
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
QA & TDM Administrator
Generated weekly QA Under Allocation report (based on RAFT) and Monthly QMS metric reports
Worked on maintaining Resource Grids and participated in QA and TDM DRM Meetings
Created weekly and monthly testing status reports templates to be used for reporting QA testing metrics
Ran daily stand-ups, organizing, and tracking team members by implementation of newly developed SOP's for daily use of the KANBAN Board
Responsible for weekly and monthly tracking of Test Data Management charged hours and completed User Stories
TDM Weekly/Monthly/Hours by function
SWAT PC in charge of SWAT administration
Prepared test scenarios and cases well in advance to be prepared to accommodate any end user testing needs during UAT phase
Reorganized test cases/test scenarios to meet end user testing needs
Developed defect management template to record defects daily
Met with Business owner and users to communicate defects found and determine their priority
Effectively communicated defects/priority to Project Manager as well as vendor team through email and meetings
Handled any changes with agility in terms of planning and execution
Worked well with leads from different teams (eCare, EDI, Environment Management, ZeOmega etc.) as required during the course of UAT
Worked closely with Business Users to identify and provide analysis on current business process flows and determine detailed requirements to create future state business process flows
Worked with subject matter experts, IT professionals, and software developers to define project scope and objectives
Worked closely with the project manager and analysts and was involved in project planning sessions to develop assessments and project plans
Represented and coordinated all internal and external follow-ups to close issues in support of the project requirements
Created Use Cases and Test Cases for User requirements
Developed and executed test plans and test scripts for testing and UAT
Demonstrated exceptional understanding of the Care Management process as a result was asked to test other components that are otherwise tested by business only
Coordinated meetings with Third Party Vendor on daily/weekly basis to explain and demonstrate system and functional issues discovered during test phases (5 Releases)
Project Manager/Coordinator
Blue Cross Blue Shield of Michigan
01.2011 - 01.2013
Scheduled, coordinated, and facilitated meetings, including preparing agenda, meeting minutes, meeting action items and follow-up
Documented, tracked, and managed issues, risks; including timely update of issue/risk logs, facilitating development and documenting risk mitigation plans, facilitating development and documenting issue resolution action plans, providing status on issues/risks to Project/Program Managers
Assisted program managers in creating and maintaining project planning documents and reports
Supported project metrics analysis, team communication, resource planning, GAP analysis, risk analysis, report generation, and documentation control
Performed complete range of standard administrative duties by utilizing appropriate PC and web applications to prepare and distribute correspondence, status reports, minutes, numerical data, tracking of project assignments, charts and forms in an accurate manner
Provided support to ensure client/customer service expectations are met
Prepared operational and executive level reports with efficiency
Presented analytical conclusions in an esthetically pleasing manner
Developed detailed resource forecasts based on a broad data gather initiative
Conducted quality assurance activities to ensure data integrity, accuracy, and consistency
Researched best practices related to resource forecasting using a variety of electronic sources
Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution
Developed functional specifications and system design specifications for client engagements
Lead testing efforts
Responsible for manual testing Employer/Member portal and logged defects using Clear Quest
Assisted testing team in understanding the business rules and system development
Assisted in formulating the QA plan for User Acceptance Testing and Regression Testing
Created test scenarios for UAT
Reviewed UAT test scripts and managed their execution
Involved in conducting UAT sessions to gain confidence and approval
MS Business and Technical Writing/Student Graduate Student Instructor
University of the Sciences in Philadelphia
01.2009 - 01.2011
Managed in-class project for maintaining regulatory drug submission documentation
Applied project management and document management skills
Used MS Project as well as manual methods to keep track of deliverable
Conducted qualitative research through non-interactive ethnographic study and presented analysis results
Implemented research study strategies such as focus groups, market research articles and quantitative research strategies
Applied Internet strategies to extract specific research data from NCBI/PubMed, Libraries, WHO, census.gov, nih.gov, clinicaltrials.gov, textbooks, and other manuscripts
Wrote articles for targeted audiences
Proficient in summarizing and documentation
Submitted Capstone Project on “Standard SAS Validation Methods Used in Healthcare Industry”
Solid understanding of SAS/base, including creating SAS data sets from raw data in different forms, creating lists, tables, and summary reports, enhancing HTML reports and outputs, combining SAS data sets, generating data with DO loops, transforming data with SAS functions, creating and managing variables, and formatting data
Used Macro variables to improve program efficiency and processing variables with Arrays
Performing queries using PROC SQL, and created graphic presentation display data
Edited and debugged SAS programs
Generated SAS reports, graphs, tables, and analyzed them for inclusion in regulatory submissions
Applied analytical skills to produce summaries on numerical study data and reported results obtained
Simulated clinical trials using Pharsight simulator 2.0 for numerous projects
Estimated sample size and checked for assumptions
Worked on parametric and non-parametric statistical tests and analyzed outcomes
Proctored first, second, third, and final year pharmacy students during exams
Graded Pharmacology, Chemistry and Statistics answer sheets
Internship
DiagnoSearch Life Sciences
01.2010 - 01.2010
Carried out background search for various diseases such as Metastatic colorectal cancer, Colon Cancer, Leukemia, Lung Cancer, Hodgkin’s disease, Metastatic Breast Cancer, Non-Small Cell Lung Cancer, Ovarian Cancer, Renal Cell Cancer using information search strategies
Research material was in the form of national disease website, books, articles, and other research material
Prepared Disease Profile Sheets (DSPs) which served as a base for preparing research protocols and clinical trials study design
Edited several documents in the process
Experienced professional/working environment of the organization
Also experienced working in a team
Education
Master of Science - Biomedical/Technical Writing
University of The Sciences in Philadelphia
Skills
Business Tools: Clarity, Microsoft Office Suite, Rational Suite, RAFT Tool, PTC Windchill, Rally, HP Project and Portfolio Management Center, Azure Boards, Portfolio Manager, Remedy/OPAS, Microsoft PowerApps, Jira, ServiceNow (Visual Task Board), SOM, Kanban, PRE Tool (Estimator)
Business Modeling Tools: MS Visio, UML, Rally, iRise
Testing Suite: Quick Test Pro, Quality Center, Clear Quest, IBM Rational Clear Case, ALM
Senior Project Coordinator, Medical Cost Innovation & Strategy at Point32HealthSenior Project Coordinator, Medical Cost Innovation & Strategy at Point32Health