Priyanka Madugundi

• Contributed knowledge to internal and external resources to deliver problem identification and resolution.
• Developed business process models to identify and document customer requirements for product development.
• Took ownership of leading and managing the internal projects.
• Collaborated with developers and testing teams to implement new feature requirements and business rules.

• Offered expert guidance to clients regarding their workflows, configurations, upgrade implications, system changes, and ongoing system maintenance.
• Identified opportunities for automation of manual processes through technology solutions.
• Applied and suggested improvements to implementation methodology and consulted on complex configuration decisions.
• Navigated across venues to resolve issues, proposed mitigation strategies, and escalated to engagement leadership.

• Led the implementation of a PharmNet Inpatient project, guiding clients through the effects of upgrades, system changes, and enhancements on their businesses.
• Performed end-to-end testing by gathering functional requirements, designing test plans, and executing test scripts.
• Enhanced product quality post-upgrade through problem identification and resolution. Collaborated with cross teams for more details.
• Conducted Usability Study, User Acceptance Testing, A/B Testing, Beta Testing. Defining the factors that affect the success of a sprint and presenting the reports in executive meetings.

Clients:

Ministry of Health Services UAE| July 2017- December 2017

King Faisal Hospital Riyadh (Saudi Arabia) |Sep 2019 - June 2020

Abu Dhabi Health Services (UAE)|August 2020 - March 2021

• Acquired working knowledge of Cerner Millennium upgrade process and in-depth application knowledge of PharmNet, Rxstation and Clinical Reporting Solutions.
• Created a macro with VB code to automate the process of filling out the functionality assessment.