Priyanka Singh
Everett,MA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Client Advisor/Operation Specialist
Cambridge Trust Company
Boston, MA
03.2017 - Current
- Informed and suggested new banking products to customers.
- Handled calls to address customer inquiries and concerns.
- Managed quality assurance program, including internal audits.
- Worked with customers to understand needs and provide service.
- Resolved problems, improved operations and provided exceptional client support.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Assisted customers in depositing and withdrawing cash.
Job Trainer
Dunkin' Donuts
Boston, MA
10.2015 - 02.2017
- Trained employees to execute tasks in accordance with applicable specifications and procedures.
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Maintained updated training records for all employees.
Education
Associate in Business Administration
Cambridge College
Cambridge, MABachelor's of Banking Administration
Lord Buddha Education
Nepal07.2015
High School Diploma -
K.I.S.T
Nepal07.2011
Skills
- New Product Information
- Team management
- Customer Complaint Resolution
- Problem resolution
Timeline
Client Advisor/Operation Specialist
Cambridge Trust Company
03.2017 - Current
Job Trainer
Dunkin' Donuts
10.2015 - 02.2017
Associate in Business Administration
Cambridge College
Bachelor's of Banking Administration
Lord Buddha Education
High School Diploma -
K.I.S.T
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