Priyanshi Patel
Riverview,FL
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Spectrio LLC
Work From Home
01.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Work via NetSuite to manage the accounts
Customer Sales and Service Expert
Macys
Work From Home
03.2019 - 01.2022
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Handled 10 calls per hour.
- Help new employees with training and answered their questions via chat whenever needed.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2014
Skills
- Customer Locating
- Payment Scheduling
- Problem Investigations
- AR Aging Reports
- Credit and Collections
- Updating Customer Accounts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Collections Specialist
Spectrio LLC
01.2022 - Current
Customer Sales and Service Expert
Macys
03.2019 - 01.2022
High School Diploma -
Freedom High School