Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
Generic

Priyanshi Patel

Riverview,FL

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Spectrio LLC
01.2022 - Current
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Work via NetSuite to manage the accounts

Customer Sales and Service Expert

Macys
03.2019 - 01.2022
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Handled 10 calls per hour.
  • Help new employees with training and answered their questions via chat whenever needed.

Education

High School Diploma -

Freedom High School
Orlando, FL
05.2014

Skills

  • Customer Locating
  • Payment Scheduling
  • Problem Investigations
  • AR Aging Reports
  • Credit and Collections
  • Updating Customer Accounts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Collections Specialist

Spectrio LLC
01.2022 - Current

Customer Sales and Service Expert

Macys
03.2019 - 01.2022

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE
Priyanshi Patel