Proc Sanders
Phoenix ,AZ
Summary
Reliable employee seeking Contact Center position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Dispatch and Routing Coordinator
Zerorez Of Phoenix
Phoenix, AZ
11.2019 - Current
- Dispatch for upwards of 30 technicians
- Optimized routes as to save on drive times and efficiency
- Communicated with customers(ie when technicians would arrive) as well addressed any questions or concerns they may have about the service
- Confirmed appointments
- Worked hand in hand with call center reps, managers and technicians
- Problem solving
Wet End Operator
Harbor Packaging
Benton Harbor, MI
06.2017 - 08.2018
- Applied quality control skills by inspecting cured products for defects
- Reviewed job specifications prior to setting up machine to run jobs with correct settings and processes
- Maintained high level of attention and knowledge of product to ensure high yields
- Worked to continuously improve processess
Supervisor
Jvis Manufacturing
Benton Harbor, MI
12.2012 - 05.2017
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Adjust job assignments and schedule to keep pace with business needs, employee knowledge and customer demands
- Conducted routine inspection of machines and materials, checking quality and compliance with established product specifications
- Audited and documented all processes for new accounts in the department
Education
Bachelor of Arts - Graphic Design
Lake Michigan College
Benton Harbor, MISkills
- Conflict resolution
- Problem solving
- Attention to detail
- Workflow Planning
- Data Documentation
- Pattern Recognition
- Workflow Processes
- Customer Relations
- Logistics Coordination
Timeline
Dispatch and Routing Coordinator
Zerorez Of Phoenix
11.2019 - Current
Wet End Operator
Harbor Packaging
06.2017 - 08.2018
Supervisor
Jvis Manufacturing
12.2012 - 05.2017
Bachelor of Arts - Graphic Design
Lake Michigan College