Jewel Alvarez
San Antonio,TX
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of customer service experience/needs. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
6
6
years of professional experience
Work History
Routing (Dispatch) Coordinator
SafeRide Health
02.2023 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on trip statuses and addressing concerns promptly.
- Created detailed reports on transportation providers activities that were used by management to monitor performance trends over time.
- Improved response times by prioritizing urgent requests while maintaining attention to next day trip requests.
- Ensure trips are routed to the most cost-effective mode of transportation.
Remote Sales Training Service Professional
Publishing Concepts Inc.
05.2021 - 02.2023
- Monitor and evaluate newly hired associate performance, provide learning or coaching opportunities, and take corrective action if necessary.
- Provide one-on-one coaching in training to ensure each newly hired associate is effectively performing according to the training support and materials provided.
- Monitor newly hired associates in team chats, answering urgent questions and pulling associates off phones if needed to provide further training to ensure associate is confident to return to calls.
- Evaluate newly hired trainee performance and provide accurate feedback to the training team with those who raise concerns.
- Collaborated with team members to deliver exceptional training experiences and material.
Inside Sales Representative
Publishing Concepts Inc.
11.2019 - 02.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Experience in analyzing clients' records to ensure information is accurate, updating any changes if needed.
- Receive a high volume of inbound and outbound calls.
Customer Service Representative Team Lead
European Wax Center
08.2018 - 11.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.
- Coached new team members in techniques necessary to complete daily job tasks.
- Evaluated employee skills and knowledge regularly, training/mentoring employees in need of correction.
- Responsible for maintaining reservation books regarding the guest requests and wax associates availability.
- Managed employee schedules, accepted time off requests and found coverage for empty shifts when needed.
- Answer phones in a professional manner, route as necessary.
- Tracked receipts, employee hours and inventory movements.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.2017
Skills
- Compassion
- Adaptability
- Time Management Skills
- Database Maintenance
- Problem-solving Skills
- Creative Thinking
- Teamwork
- Attention to Detail
- Training and Development
- Efficient and Detail-Oriented
- Workload Management
Timeline
Routing (Dispatch) Coordinator
SafeRide Health
02.2023 - Current
Remote Sales Training Service Professional
Publishing Concepts Inc.
05.2021 - 02.2023
Inside Sales Representative
Publishing Concepts Inc.
11.2019 - 02.2023
Customer Service Representative Team Lead
European Wax Center
08.2018 - 11.2019
High School Diploma -
Harlandale High School