Summary
Overview
Work History
Education
Skills
Timeline
Generic

Promise Carter

Dallas,TX

Summary

Sales agent with a track record of building strong client relationships and driving customer satisfaction. Expertise in market research and visual merchandising enhances customer loyalty and sales growth. Skilled in customer relationship management, employee training, and effective communication, leading to optimized service processes. Committed to delivering exceptional customer experiences and achieving significant revenue increases through strategic sales initiatives.

Overview

5
5
years of professional experience

Work History

Sales Agent

Spectrum
Dallas, Texas
12.2024 - 07.2025
  • Forged strong client relationships, boosting customer loyalty and satisfaction.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Posed as models for advertising, artistic creation and display of goods.
  • Reset store displays for special events and seasonal merchandise changes.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Recruited, hired and trained new hires to optimize profitability.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Operated register, handled cash and processed credit card transactions.
  • Recognized security risks to properly handle situations.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Maintained accurate records of customer interactions and transactions.
  • Ensured compliance with company policies and procedures at all times.
  • Maintained attractive merchandise displays to maximize purchases.
  • Assisted senior management in developing strategies for increasing sales revenue.

Customer Service Representative

Spectrum
Dallas, Texas
04.2023 - 11.2023
  • Resolved customer inquiries and issues promptly to enhance satisfaction levels.
  • Managed customer accounts, ensuring accurate information was maintained in the system.
  • Collaborated with team members to streamline service processes and increase efficiency.
  • Provided training and support on customer service protocols for new staff members.
  • Documented customer interactions for future reference and service improvement.
  • Conducted follow-up calls to gather feedback and improve service offerings.
  • Maintained detailed records of transactions and interactions for organizational purposes.
  • Identified upselling opportunities based on customer needs and preferences.

Warehouse Packer

Amazon
Pooler, Georgia
10.2021 - 08.2023
  • Packaged customer orders efficiently using appropriate packing materials.
  • Operated warehouse equipment to ensure safe product movement throughout facility.
  • Maintained cleanliness and organization of packing area to uphold safety standards.
  • Collaborated with team members to achieve daily productivity targets and deadlines.
  • Inspected incoming products for damages, promptly reporting discrepancies to supervisors.
  • Followed safety protocols while handling hazardous materials in warehouse environment.
  • Trained new employees on packing procedures and best practices for efficiency.
  • Utilized inventory management systems to monitor stock levels and replenish supplies as necessary.

Team Lead

McDonald's
Dallas, Texas
01.2020 - 12.2021
  • Supervised team members during peak service hours to ensure operational efficiency.
  • Trained new staff on customer service standards and food safety protocols.
  • Coordinated shift schedules to maintain adequate staffing throughout the day.
  • Monitored food preparation for compliance with health and safety regulations.
  • Resolved customer complaints promptly, enhancing dining experience.
  • Assisted in inventory management by tracking stock levels and placing orders.
  • Led daily briefings to communicate goals, expectations, and updates to staff.
  • Identified process improvement opportunities and implemented necessary changes.

Education

High School Diploma -

Bradwell
Hinesville, GA
05-2025

Skills

  • Customer relationship management
  • Visual merchandising
  • Market research
  • Employee training
  • Effective communication
  • Team collaboration
  • Customer assistance

Timeline

Sales Agent

Spectrum
12.2024 - 07.2025

Customer Service Representative

Spectrum
04.2023 - 11.2023

Warehouse Packer

Amazon
10.2021 - 08.2023

Team Lead

McDonald's
01.2020 - 12.2021

High School Diploma -

Bradwell

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