Promise Ebitu
Chicago,IllIinois
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking, and research abilities. Background in field roles with high-volume customer demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Xtra-Pro Efx Multimedia Company Limited
Remote
08.2022 - Current
- Assisted customers in resolving technical issues, achieving a 95% customer satisfaction rating
- Handled an average of 50 technical support tickets daily, reducing resolution time by 20% through streamlined troubleshooting processes
- Increased first-call resolution rate by 15% with effective problem-solving and remote support techniques.
Virtual Assistant & Customer Care Initiative
Xtra-Pro Efx Multimedia Company Limited
Remote
08.2023 - 09.2023
- Assisted customers in different parts of the rental or return process, achieving a 95% customer satisfaction rating
- Entered customer information accurately into handheld devices and managed customer check-ins and check-outs efficiently
- Provided excellent customer service at various customer touchpoints, contributing to a seamless rental process
- Enhanced customer experience by reducing wait times and ensuring quick resolution of queries and issues.
Motion Graphics & Video Editor
Saavy Real Estate Company
Remote
07.2021 - 05.2023
- Produced engaging visual content, including motion graphics and video edits, resulting in a 25% increase in social media engagement and a 15% rise in website traffic within six months, effectively elevating the company's online presence and brand visibility
- Collaborated with the marketing team to create and deliver 20+ promotional videos and animated graphics for property listings, achieving a 30% higher click-through rate compared to static images, thereby driving lead generation and accelerating the sales cycle
- Implemented streamlined workflows and time-saving techniques, resulting in a 20% reduction in project turnaround time and an increase in productivity, enabling the timely delivery of high-quality multimedia assets to meet marketing campaign deadlines consistently.
Senior Marketing Advisor for Africa
Swirge Network
Hybrid
11.2020 - 07.2022
- Developed and executed marketing strategies that led to a 30% increase in brand visibility across Africa
- Managed a team of 5 marketing professionals, overseeing project timelines and ensuring deliverables met client expectations.
Education
Computer Science (Associates) -
Eastern Polytechnic River State
08.2015
Skills
- Basic Computer Skills
- Flexibility to work multiple shifts
- Interpersonal Skills
- Data Entry
- Conflict Mediation
- Customer Service
- Customer Relationship Management
- System implementation
- Time management abilities
- Excellent Communication
- Calm and Professional Under Pressure
Certification
- Google Cybersecurity Completed 8 courses
- Network Security Station X Cybersecurity
- Hacker Exposed Station X Cybersecurity
- VULNERABILITY MANAGEMENT DETECTION & RESPONSE Qualys Cybersecurity
- Display & Video 360 Google
- Campaign Manager Google
- Foundation of Digital Marketing Google
Websites
Timeline
Virtual Assistant & Customer Care Initiative
Xtra-Pro Efx Multimedia Company Limited
08.2023 - 09.2023
Customer Care Representative
Xtra-Pro Efx Multimedia Company Limited
08.2022 - Current
Motion Graphics & Video Editor
Saavy Real Estate Company
07.2021 - 05.2023
Senior Marketing Advisor for Africa
Swirge Network
11.2020 - 07.2022
Computer Science (Associates) -
Eastern Polytechnic River State