Promise Ebitu
Help Desk Specialist
Chicago,IllIinois
Summary
High-performing IT support and Uber Partner bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
Work History
Uber Partner
Uber Eats
10.2024 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Built rapport with passengers through friendly conversation and attentive listening.
IT Support Technician
Ab2 Network (Xtra-Pro Efx Multimedia Company)
8 2022 - 06.2024
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular
- Collaborated with cross-functional teams to develop and implement IT solutions.
Marketing Consultant
AFEN BLOCKCHAIN NETWORK
07.2021 - 08.2022
- Resolved 97% of technical support tickets within the same business day, exceeding the industry standard and maintaining a high level of user satisfaction
- Implemented comprehensive network monitoring tools to proactively identify and address system issues, resulting in a 20% reduction in system downtime and saving an estimated 15 hours per week in troubleshooting efforts
- Collaborated with cross-functional teams to develop and implement training programs on the new network monitoring solutions, resulting in a 10% decrease in user-reported issues and improved user satisfaction
- Orchestrated and executed targeted marketing campaigns across multiple channels, resulting in a 50% increase in user acquisition and a 35% rise in brand awareness within the African market over 18 months
- Led a cross-functional team in developing and launching innovative marketing initiatives, including influencer partnerships and localized content strategies, which generated a 40% boost in monthly active users and a 25% improvement in customer retention rates
- Analyzed market trends and consumer behavior data to identify growth opportunities, contributing to a 30% expansion of the company's market share in key African regions and a 20% increase in revenue generation, positioning Swirge Network as a market leader in the digital ecosystem.
Motion Graphics Designer & Video Editor
Savvy Real Estate Ltd
07.2021 - 05.2022
- Produced engaging visual content, including motion graphics and video edits, resulting in a 25% increase in social media engagement and a 15% rise in website traffic within six months, effectively elevating the company's online presence and brand visibility
- Collaborated with the marketing team to create and deliver 20+ promotional videos and animated graphics for property listings, achieving a 30% higher click-through rate compared to static images, thereby driving lead generation and accelerating the sales cycle
- Implemented streamlined workflows and time-saving techniques, resulting in a 20% reduction in project turnaround time and an increase in productivity, enabling the timely delivery of high-quality multimedia assets to meet marketing campaign deadlines consistently.
ICT Assistant
Ibomelibrary
02.2011 - 12.2015
Education
Teamwork, Warrior Toughness, Patience, Mission Focus -
US Navy-Recruit Training Command
07.2024 - 10.2024
Associate's degree in Computer Science - undefined
Eastern Polytechnic
04.2013 - 10.2015
Skills
Analytical Skills
Certified Information Security Manager (CISM)
Cinematography
Communication
Cybersecurity Tools
Cyber Threat Intelligence (CTI)
Data Analysis
Design Thinking
Digital Marketing
Teamwork
Technical Support
Threat Assessment
Threat & Vulnerability Management
Troubleshooting
Video Editing
Warrior Toughness
Cleanliness
Flexibility
Punctuality
Certification
Assets, Threats, and Vulnerabilities, 02/2024, Present, Google
Projects
Free Video Editing workshop, 07/2019, 08/2019, MTech
Timeline
Uber Partner
Uber Eats
10.2024 - Current
Teamwork, Warrior Toughness, Patience, Mission Focus -
US Navy-Recruit Training Command
07.2024 - 10.2024
Marketing Consultant
AFEN BLOCKCHAIN NETWORK
07.2021 - 08.2022
Motion Graphics Designer & Video Editor
Savvy Real Estate Ltd
07.2021 - 05.2022
Associate's degree in Computer Science - undefined
Eastern Polytechnic
04.2013 - 10.2015
ICT Assistant
Ibomelibrary
02.2011 - 12.2015
IT Support Technician
Ab2 Network (Xtra-Pro Efx Multimedia Company)
8 2022 - 06.2024