Protus Niba Ambe
College Steps (Northern Virginia Community College)
Alexandria,VA
1
Language
15
years of professional experience
Results-oriented program and operations professional with over 8 years of experience leading teams and managing complex initiatives in higher education and community-based organizations. Skilled in developing staff capabilities and enhancing workflows to improve organizational effectiveness. M.S. in Industrial and Organizational Psychology with expertise in evidence-based leadership and strategic planning.
Work History
Program Manager
3 Years 6 Months- Lead campus-wide programs supporting neurodivergent college students while managing a team of 20+ mentors and support specialists.
- Directed program operations, overseeing staffing, scheduling, documentation, student support, stakeholder communication, and implementation of initiatives.
- Develop and monitor individualized program plans using measurable academic and social milestones to evaluate participant progress.
- Coordinate cross-functional initiatives involving campus departments, community organizations, employment partners, families, students, and program staff.
- Built and maintained partnerships with state, community, workforce, and higher-education organizations, enhancing internship, employment, and professional-development opportunities.
- Use program data, attendance information, documentation, and performance indicators to identify operational needs and support program decisions.
- Coordinated cross-functional initiatives among campus departments, community organizations, employment partners, families, students, and program staff to strengthen collaboration.
- Designed and implemented mentor training modules that contributed to a 25% improvement in performance ratings.
- Facilitated college access programs for students with disabilities.
Freelance Graphic Designer
14 Years 1 Month- Developed branding and visual campaigns that enhanced nonprofit and small business outreach.
- Produced promotional materials that increased visibility for events and community initiatives.
- Designed engaging graphics for digital marketing campaigns, enhancing brand visibility and audience engagement.
- Collaborated with cross-functional teams to develop cohesive visual identities across multiple platforms.
- Utilized Adobe Creative Suite to produce high-quality designs for print and web applications.
Lead Therapist / Care Coordinator
3 Years- Directed service delivery for 15+ clients, coordinating efforts across therapists, supervisors, families, and stakeholders to ensure comprehensive care.
- Improved operational continuity and reduced service interruptions by 30% through data-informed scheduling and coordination.
- Coordinated implementation of individualized plans while maintaining compliance with organizational protocols and documentation standards.
- Coordinated implementation of individualized plans, ensuring compliance with organizational protocols and enhancing service delivery quality.
- Collaborated across functions to resolve operational challenges and maintain consistent service delivery.
- Supported staff performance through targeted coaching and effective communication with supervisors, fostering a collaborative work environment.
Lead Therapist / Staffing Coordinator
1 Year 9 Months- Coordinated onboarding, scheduling, staffing, and payroll processes for 20+ employees to ensure operational efficiency.
- Improved workforce efficiency while supporting employee retention through structured staffing and coordination processes.
- Partnered with developers to improve a HIPAA-compliant data system, reducing reporting time by 40%.
- Designed and implemented intervention and performance plans that contributed to a 20% improvement in client outcomes.
- Coordinated professional-development training focused on Safety-Care, data collection, and staff performance.
- Monitored staffing needs and allocated resources to maintain consistent program operations.
ABA Therapist
1 Year- Delivered individualized behavioral interventions and monitored progress through structured data collection.
- Maintained documentation and performance records to enable data-driven decision-making.
- Adapted intervention strategies based on performance data and feedback to enhance client outcomes.
Therapeutic Mentor
1 Year- Coached youth and families in communication, problem-solving, and goal-development strategies to enhance interpersonal skills and achieve personal goals.
- Coached youth and families in communication, problem-solving, and goal-development strategies.
- Documented progress and collaborated with clinical supervisors to ensure quality of therapeutic services.
Public Relations Intern & Tutor Mentor
1 Year 11 Months- Developed outreach campaigns to enhance program visibility and engagement.
- Mentored students, facilitating workshops on college preparation and academic skills.
- University of Massachusetts Amherst
Campus Education Partnership Intern
4 Months- Recruited and trained 30 college mentors to enhance K–12 partnership program effectiveness.
- Organized community initiatives that supported educational development for over 200 local students.
- University of Massachusetts Amherst
Education
M.S. - Industrial and Organizational Psychology
- Psi Chi International Honor Society
- GPA: 3.8
B.S. - Psychology
Skills
Program & Project Management
Operations Management
Data analysis
Process Improvement
Stakeholder Management
Partnership Development
Cross-Functional Leadership
Team management
Staff development
Training & Facilitation
Team leadership
Organizational development
Workflow management
Organizational Effectiveness
Data Management Tools
Languages and other skills
Languages: Fluent in French Technical: Microsoft Office, Google Workspace, wePortal
Timeline
Program Manager
College Steps (Northern Virginia Community College)
04.2023 - CurrentRead More
Lead Therapist / Care Coordinator
BEHAVIORAL FRAMEWORK
10.2019 - 10.2022Read More
Lead Therapist / Staffing Coordinator
ABATEC
12.2016 - 09.2018Read More
ABA Therapist
APEX BEHAVIORAL CONSULTING
11.2015 - 11.2016Read More
Therapeutic Mentor
SOUTH BAY MENTAL HEALTH CENTER
02.2014 - 02.2015Read More
Freelance Graphic Designer
09.2012 - CurrentRead More
Campus Education Partnership Intern
AmeriCorps VISTA
05.2012 - 09.2012Read More
Public Relations Intern & Tutor Mentor
Student Bridges
01.2012 - 12.2013Read More
University of Massachusetts Amherst
B.S. from Psychology
Read More
Southern New Hampshire University
M.S. from Industrial and Organizational Psychology
Read More