Providence Donahue
Danbury,CT
Summary
Experienced Medical Secretary with background in managing medical office operations, coordinating patient appointments and supporting clinical staff. Strengths include strong command of medical terminology, knowledge of healthcare systems, and proficiency in electronic health records management. Previous roles have demonstrated ability to streamline administrative processes, improve patient communication, and contribute to efficient healthcare delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Secretary Anatomic Pathology
Danbury Hospital (WCHN) Nuvance Health
Danbury, CT
03.2023 - Current
- Provide clerical support and help helps to maintain an efficiently run department
- Performs complete registrations Ensuring positive patient identification
- Accurately enters, patient information, including, but not limited to test order entry, report, data, entry, consult reports and etc
- Supports the department with all send out testing requests and customer service functions
- Handle time, sensitive, and confidential information
- Accurately perform, patient, identification and complete registration, obtaining and entering all required information Such as ICD10 code and etc
- Enter information and follow registration protocols as needed to ensure accurate and timely billing
- Customer service representative for the laboratory using department greetings
- Handles, all calls, verbal request, faxing, and etc
- Accurately, and promptly records messages or forward calls as appropriate
- Handles and prepares specimen, blocks, and/or slides for send out testing
- Accurately documents send out request in the LIS system and operations
- Demonstrates the ability to use office equipment
- Fulfills all compliance and Responsibilities related to the position
Front Desk Receptionist
Caring Dental group
Newtown, CT
10.2022 - 03.2023
- Upload Patient information into system dentrix
- Distribute patient charts electronically
- Verify health insurances for patient
- Process claims
- Verify checks sent by insurance company
- Meet and/ or call patients to go over insurances and verify their personal information for patient face sheet also going over paperwork for new patients and billing purposes
- Answering calls/ schedule & reschedule patient’s appointments
- Collecting co- payments and/or out of pocket fees
- Keeping up with referral information from other practices
Patient Coordinator
LifeStance Health
Carmel, NY
12.2020 - 01.2022
- Maintaining excellent customer service
- Upload Patient information into system for Skilled nurse facility
- Distribute patient charts electronically
- Verify health insurances for patient referrals for behavioral health and certain medications
- Meet with patients to go over insurances and verify their personal information for patient face sheet also going over paperwork for admission process and billing purposes
- Verified patient’s insurance and other information via ZocDoc
- Collecting payments for private room charges, private pay, respite/ observation
- Keeping up with referrals from the hospitals and communicating with case managers and nurse through through a program called AdvancedMD
Admissions Assistant
Bethel Health Care Center
Bethel, CT
10.2016 - 03.2020
- Maintaining excellent customer service
- Give tours to potential patients for short term rehab and long term care
- Upload Patient information into system for Skilled nurse facility
- Distribute patient charts electronically
- Verify health insurances for patient referrals for skilled nurse facility making sure it covers rehab and certain medications
- Meet with patients to go over insurances and verify their personal information for patient face sheet also going over paperwork for admission process and billing purposes
- Coverage for reception answering calls directing them to the right extensions
- Room checks after discharges to insure room ready for new admission
- Collecting payments for private room charges, private pay, respite/ observation
- Keeping up with referrals from the hospitals and communicating with case managers and nurse through through a program called Curaspan
Unit Secretary
Bethel Health Care Center
Danbury, CT
10.2016 - 03.2020
- Front desk secretary assistant: responsible for organizing residents appointment, front desk receptionist for residents, nurses, doctors, transporters, in house employees
Cna
Genesis healthcare
Danbury, CT
04.2009 - 04.2016
- Responsibilities
- Assisted elderly with everyday tasks including a total care to limited care
- Accomplishments
- I helped a lot of people go home
- I helped cheer up my clients when suffering from depression
- I treated everyone as if they were my own relative
- Most importantly I gave them their dignity
- For my clients that where passing I made it my priority to make sure they were comfortable and clean at all times
- I am very efficient in what I do
- I'm a quick learner
- Fast paced while going at my clients pace
- I'm very good at my care
- My clients are always happy with my attitude and my care
Education
High School Diploma -
Danbury High School
Danbury, CT07-2008
Skills
- Typing skills
- Lab registration
- Specimen send outs
- Able to multitask
- Adaptable
- Efficient and goal oriented
- Data entry
- Transcription
- Caregiving
- Home Care
- Hospice Care
- Nursing
- Patient Care
- Computer skills
- Customer service
- Medical receptionist
- Front desk
- Administrative experience
- Office experience
- Dental receptionist
- Medical scheduling
Certification
CNA
Timeline
Medical Secretary Anatomic Pathology
Danbury Hospital (WCHN) Nuvance Health
03.2023 - Current
Front Desk Receptionist
Caring Dental group
10.2022 - 03.2023
Patient Coordinator
LifeStance Health
12.2020 - 01.2022
Admissions Assistant
Bethel Health Care Center
10.2016 - 03.2020
Unit Secretary
Bethel Health Care Center
10.2016 - 03.2020
Cna
Genesis healthcare
04.2009 - 04.2016
High School Diploma -
Danbury High School