Patricia Schwartz

● Primarily strengthening relationships between finance departments across different branches by actively participating in cross-functional initiatives aimed at streamlining corporate-wide billing procedures.
● Contacting vendors to retrieve outstanding invoices.
Enhancing client satisfaction by resolving billing disputes in a professional manner.
● Collaborating with sales teams to ensure accurate pricing structures and contract terms are being applied to services and work completed.
● Providing affiliate and departmental training to assist with bridging the gap between affiliates, billing, and Lessen Branded Technology
● Performing ad-hoc projects and other duties as assigned
Facilitating smooth audits by maintaining organized records of all transactions, correspondence, and adjustments made to customer accounts.
● Continuing to assist Billing Representatives with timely and accurate processing of interior and exterior facilities management invoicing for both commercial and residential clientell.
● Performing ad hoc projects as assigned.

• Identifying, researching and processing over 4000 billing variances a month to maintain system accuracy.
• Proactively reviewing and resolving account discrepancies.
• Maintaining pertinent documentation to ensure State and Federal guidelines are met.
• Training new team members, contract hires, and operations staff to assist in promoting optimal communications and performance.
• Providing guidance to affiliates when necessary to understand processes and requirements in order to drive exceptional and consistent results.
• Training new hires under the official role of Guided Peer Support to build cohesive teamwork and promote peak operational performance.
• Organizing information into spreadsheets to streamline relevant data.
• Performing ad hoc Reports and projects as assigned.

• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
• Handled all levels of security clearance including the distribution of badges.
• Coordinated New hire orientations and monthly departmental meetings.
• Responded to support requests across multiple sites in Illinois and handled all training related to the HRIS, Paylocity, and in house programs.
• Updated, tracked and gathered personnel records and critical documentation across multiple platforms to ensure compliance with state and federal regulations.
• Performed annual year-end processes and data audits.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Handled employment verification, unemployment paperwork, medical requests, workers compensation and termination paperwork.
• Prepared documentation and reports for office meetings, distribution, and filing.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.

• DIRECT HIRE: Easterseals, HR Coordinator 11/2016

• CONTRACT: Confidential*, Special Projects Assistant 06/2016 - 11/2016

• CONTRACT: Addison Group, HR Data Coordinator 02/2016 - 06/2016

• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Utilized company tools to identify opportunities and develop action plans to improve performance.
• Processed daily casework assignments and performed research and data acquisition to support leadership in my Special Projects Role.

• Completed reports in accordance with Brand Standards
• Relayed detailed information to front desk agents, management, and necessary departments on a daily basis to ensure guest experiences exceeded expectations
• Utilized resourceful methods to provide service for concierge related requests
• Handled heavy inbound calls exceeding 150 daily professionally, and courteously by tailoring each experience to the specifications of the guest
• Developed new process for employee evaluation which resulted in marked performance improvements
• Assigned to train new hires within the department
• Reviewed account information and charges with guests during check-out
• Resolved service-related concerns in a timely manner
• Produced ad hoc reports and documents for senior team members

• Minor in Journalism