Psy Sielinger
Albuquerque,NM
Summary
My current objective is to find full-time employment in the Retail Sales or Customer Service Associate or Cashiering areas.
Knowledgeable Customer Service Representative with a strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Associate (CSA)
Walgreens
01.2025 - Current
- Assisted customers with inquiries with floor items, greet with a friendly face, clean and maintain the sales floor
- Provided exceptional customer service by resolving inquiries and concerns efficiently.
- Assisted in training new staff on operational procedures and customer service best practices.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
Pizza Maker
Papa Johns
08.2024 - 12.2024
- Prepared pizzas using fresh ingredients in a fast-paced kitchen environment.
- Crafted high-quality pizzas adhering to standard recipes and production guidelines.
- Operated pizza ovens and kitchen equipment with precision and safety protocols.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
Sales Ambassador
Sprouts Farmers Market
08.2022 - 05.2024
- Maintain a positive and inviting space for customers to sample products. Support the front end on the register if it gets too busy.
- Bag groceries the proper way. Customer resolution and de-escalation. Answer the phones promptly and properly.
- Delivered exceptional customer service, enhancing shopping experience for diverse clientele.
- Educated customers on product benefits, promoting healthy lifestyle choices effectively.
- Collaborated with team to maintain product displays, ensuring visual appeal and compliance with brand standards.
Courtesy Clerk
Smith's
05.2022 - 07.2022
- Retrieved shopping carts from outdoor area to facilitate customer access. Escort people in need of help to their vehicles.
- Resolved customer inquiries and addressed concerns to enhance shopping experience.
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Maintained cleanliness and organization throughout store, ensuring a welcoming environment.
- Operated cash register efficiently, processing customer transactions accurately.
Cashier
Walgreens
10.2021 - 12.2021
- Greeted customers warmly in a retail environment. Stocked shelves with merchandise to ensure product availability. Cleaned and maintained sales floor to ensure a welcoming atmosphere.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, restocking shelves and organizing merchandise for optimal presentation.
Inbound Customer Service Representative (Inbound C
Lowe's Home Improvement
04.2012 - 07.2019
- Managed multiple screens for Lowe's Repairs Services to streamline customer interactions. Acquired in-depth understanding of warranty processes and product features. Arranged service appointments to enhance customer satisfaction.
- Resolved customer inquiries regarding product availability, pricing, and delivery options efficiently.
- Processed orders and returns through Lowe's internal systems to ensure timely resolution for customers.
- Maintained up-to-date knowledge of store promotions and product features to provide accurate assistance.
Lead Customer Service Associate
Circle K
06.2010 - 05.2012
- Stocked floor shelves and signed inventory lists.
- Led customer service team to enhance service delivery and operational efficiency.
- Trained and mentored new associates on company policies and customer engagement techniques.
- Implemented process improvements that reduced customer wait times and increased satisfaction scores.
Education
Associate's Degree - General Studies
Community college of Central New Mexico
Albuquerque, NMGED -
Emily Griffith Technical College
Denver, COSkills
- Customer service
- Client assistance
- Complaint handling
- Complaint resolution
- Complaint resolution
- Product knowledge
- Issue management
- Stock replenishment
- Inventory management
- Retail transaction processing
- Guest services
- Refunds and exchanges
- Customer communication
Certification
08/2025 NM Beverage Control Server Certificate Way to Serve
Ability Summary
None Specified
Honors & Activities
None Specified
Additional Information
None Specified
Detailed References
None Specified
Searchable Items
- Desired Occupation Customer Service Representatives
- Desired Salary $30,000 annually (Approx. $14.50 hourly) or more
- Desired Job Location Bernalillo County
- Desired Job Type None Specified Days : None Specified Shifts : None Specified Employment Type : Any Full or Part Time : Any Willing to Travel : No Willing to Relocate : No Willing to Telecommute : No
- Drivers License None Specified
- Security Clearance None Specified
- Job Skills 153 skill(s)
- Tools and Technology 141 Technology 159 Tools
- Typing Speed None Specified
- Language/Proficiency None Specified
Timeline
Customer Service Associate (CSA)
Walgreens
01.2025 - Current
Pizza Maker
Papa Johns
08.2024 - 12.2024
Sales Ambassador
Sprouts Farmers Market
08.2022 - 05.2024
Courtesy Clerk
Smith's
05.2022 - 07.2022
Cashier
Walgreens
10.2021 - 12.2021
Inbound Customer Service Representative (Inbound C
Lowe's Home Improvement
04.2012 - 07.2019
Lead Customer Service Associate
Circle K
06.2010 - 05.2012
Associate's Degree - General Studies
Community college of Central New Mexico
GED -
Emily Griffith Technical College