PuaOlena Ngatuvai
Hau'ula,HI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Supervisor
Polynesian Cultural Center, PCC
Laie, HI
10.2009 - 03.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
Sales Associate
Sears
Kaneohe, HI
01.2004 - 01.2006
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Worked with fellow sales team members to achieve group targets.
- Prepared cash deposits with zero discrepancies.
Education
Abe Lee Seminars-Real Estate Pre-Licensing
Honolulu, HI10.2020
Pathway Connect Certi
Laie08.2018
Franklin Covey The 7 Habits of Highly Certificate
11.2013
High School Diploma -
Kahuku High School
Kahuku, HI05.2001
Some College (No Degree) -
BYU-Idaho
OnlineSkills
- Employee Development
- Teamwork and Collaboration
- Problem Resolution
- Training and Development
- Team Building
- Customer Service
- Time Management
- Team Leadership
- Verbal and Written Communication
Accomplishments
- Nominated for Retail Manager of the Year in 2019 for the annual Retail Merchants of Hawaii Ho'okela Awards
- Nominated for Small Retail Business of the Year in 2018 for the annual Retail Merchants of Hawaii Ho'okela Awards for Tutu's Sweet Shop
Timeline
Supervisor
Polynesian Cultural Center, PCC
10.2009 - 03.2021
Sales Associate
Sears
01.2004 - 01.2006
Abe Lee Seminars-Real Estate Pre-Licensing
Pathway Connect Certi
Franklin Covey The 7 Habits of Highly Certificate
High School Diploma -
Kahuku High School
Some College (No Degree) -
BYU-Idaho
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