PUJA DESAI
Atlanta,GA
Summary
Account management and business development professional with deep experience supporting enterprise staffing accounts across IT and non-IT environments. Known for managing requisitions through onboarding, resolving escalations, and building strong client relationships while supporting revenue growth, retention, and team coordination.
Overview
29
29
years of professional experience
Work History
Account Manager
Omnipoint
Duluth, GA
04.2023 - 07.2026
- Strengthened client relationships across IT and non-IT staffing accounts as the main contact from requisition through placement.
- Handled escalations directly and resolved issues quickly to maintain strong client satisfaction.
- Supported retention efforts by addressing concerns and strengthening OmniPoint customer relationships.
- Facilitated customer renewals with sales, billing, and support teams at OmniPoint to ensure seamless service continuity.
Account Manager / Business Development Manager
BayOne Solutions
Pleasanton, California
03.2022 - 04.2023
- Managed VMS account process from requisition intake to onboarding, ensuring seamless transitions.
- Partnered with recruiters and client stakeholders to improve fill rates and strengthen account relationships.
- Conducted business reviews to identify and present account growth opportunities.
- Developed and nurtured client relationships through onsite visits and social events.
MSP Program Professional
TAPFIN
Atlanta, Georgia
10.2019 - 01.2021
- Managed communication and issue resolution for UPS and Amdocs contingent workforce programs as primary point of contact.
- Managed 45+ staffing suppliers for requisitions, onboarding, invoicing, reporting, and conflict resolution.
- Coordinated hiring processes with vendors and hiring managers, enhancing alignment and timeliness of both programs.
- Worked cross-functionally with suppliers recruiting and delivery teams to support client success at UPS.
- Partnered with team members to achieve project objectives and meet deadlines, contributing to overall program success.
Business Development Manager / Account Manager
Innova Solutions
Duluth, Georgia
04.2014 - 09.2019
- Created and supported strategic plans to collect account intelligence and drive new business acquisition.
- Won new business and expanded existing enterprise accounts.
- Generated leads and identified business opportunities supporting revenue growth.
- Developed business opportunities for Innova Solutions technology consulting and staffing services.
- Presented Innova Solutions capabilities to clients, improving engagement and highlighting service offerings.
- Coordinated with recruiters and delivery teams to align candidate pipelines.
- Built consultant satisfaction program from scratch to improve contractor retention.
- Joined weekly meetings with executive leadership to review progress and strategic initiatives.
Client Relationship Manager
Pyramid Consulting
Alpharetta, Georgia
09.2013 - 04.2014
- Identified growth opportunities within existing client base, supporting client expansion initiatives that strengthened relationships and retention.
- Established strong rapport through regular client meetings and interactions, facilitating successful engagement with executives and newly developed relationships.
- Supported multi-tier client communication across email, phone, offsite meetings, and onsite client visits.
- Assisted the director and the client partner during client visits to maintain consistent monthly direct client contact.
- Maintained CRM records for Pyramid Consulting account activity, ensuring timely responses to customer inquiries, requests, and complaints to enhance client satisfaction.
Account Manager
Softpath Systems
Norcross, Georgia
10.2010 - 08.2013
- Helped establish and expand light industrial staffing for Time Warner and Abbott Laboratories, reaching over 150 new placements in 10 months.
- Drove growth across IT, non-IT, and light industrial staffing for Time Warner and Abbott Laboratories, resulting in over 150 new placements in 10 months.
- Built and managed strong relationships with MSP partners, including Manpower, Agile1, SourceRight, and others.
- Coordinated with cross-functional teams to address complex client needs and deliver aligned solutions.
Subject Matter Expert
Delta Air Lines
Atlanta, Georgia
01.1998 - 05.2004
- Facilitated resolution of complex fare ticketing and customer service issues, ensuring customer satisfaction in a high-volume environment.
- Resolved escalated Delta Air Lines issues with clear communication and sound judgment.
- Worked with Delta Air Lines departments to support smooth issue resolution.
- Trained 200 employees in fare ticketing and customer service, enhancing team capability in Bangalore, India.
- Onboarded new employees on Delta Air Lines systems, workflows, and compliance steps, streamlining the training process.
- Monitored Delta Air Lines processes to maintain consistent service and operational quality.
- Provided one-on-one support for team members and managers to drive continuous improvement.
Education
Bachelor of Business Administration - Marketing & Management
Georgia State University
Atlanta, GAAssociate Degree - Business/Arts
Clayton State University
Morrow, GASkills
- Account and client management
- MSP/VMS platforms
- Contract negotiation
- Presentations and reporting
- Staffing operations
- Team leadership
- Relationship building
- CRM systems
- Strategic communication
- Event planning
- Client relations
- Employee mentoring
- New account creation
- Team collaboration
- National accounts management
- Strategic account planning
Personal Information
Title: Account Management & Business Development Executive
Timeline
Account Manager
Omnipoint
04.2023 - 07.2026
Account Manager / Business Development Manager
BayOne Solutions
03.2022 - 04.2023
MSP Program Professional
TAPFIN
10.2019 - 01.2021
Business Development Manager / Account Manager
Innova Solutions
04.2014 - 09.2019
Client Relationship Manager
Pyramid Consulting
09.2013 - 04.2014
Account Manager
Softpath Systems
10.2010 - 08.2013
Subject Matter Expert
Delta Air Lines
01.1998 - 05.2004
Bachelor of Business Administration - Marketing & Management
Georgia State University
Associate Degree - Business/Arts
Clayton State University