Pulnipa Sueb-ai
Flowery Branch,US
Summary
Detail-oriented Customer Service Representative with extensive experience in the call center industry, recognized for building strong customer relationships and adeptly resolving complex issues. Leverages advanced analytical skills and IT proficiency to enhance service delivery, consistently driving improvements in operational efficiency. Committed to fostering team growth and achieving outstanding customer satisfaction through strategic initiatives and continuous process enhancement. Passionate about delivering excellence and exceeding expectations in every customer interaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Electrical Technician
WEG USA
Duluth, GA
11.2024 - Current
- Installed electrical wiring on the electrical panels
- Facilitated training sessions for new technicians on wire preparation techniques.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Paramount Staffing Agency/Convergent Outsourcing/Transworld Systems Inc
Work From Home
06.2021 - 11.2024
- Streamlined operations through process documentation, enhancing efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed escalated issues, providing timely resolutions to maintain customer loyalty.
- Provided accurate, impactful solutions to enhance customer relationships.
- Recorded call details, optimizing information retrieval and call time.
- Managed inbound and outbound customer communications to resolve inquiries and issues effectively.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Independent Contractor with LiveOps and Arise
04.2020 - 10.2021
- Directed resolution of escalated customer calls, achieving 100% satisfaction
- Completed advanced customer service training, mastering communication and problem-solving
- Employed software for meticulous data entry, ensuring quality in customer interactions
- Aided customers with online orders and technical troubleshooting, enhancing user journey
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
TTEC Healthcare
01.2021 - 05.2021
- Elevated member experience at United Healthcare by adeptly handling benefits and claims inquiries
- Captured customer interactions meticulously, ensuring precise record-keeping
- Employed swift resolution strategies to address customer concerns, boosting satisfaction rate
CUSTOMER SERVICE REPRESENTATIVE
TTEC Healthcare Solutions
10.2020 - 12.2020
- Spearheaded Medicare enrollment, ensuring data integrity and compliance
- Achieved superior application submission accuracy by meticulous verification
- Boosted efficiency by innovating application processes in collaboration with team
- Enhanced customer satisfaction by swiftly resolving application issues
- Simplified complex Medicare information leveraging excellent communication skills
ASSEMBLER/MACHINIST/COORDINATOR
Habasit America
Suwanee, US
04.2017 - 10.2020
- Oversaw safety compliance, guaranteeing efficient tool use
- Led interpretation of technical documents for assembly processes
- Conducted material inspections, reporting defects to assure quality
- Streamlined productivity by training team members
CASHIER/SERVER
Little Bangkok
Atlanta, US
10.2013 - 11.2016
- Fostered customer loyalty through attentive service
- Enhanced safety by promptly reporting hazards
- Ensured transaction accuracy as cash station supervisor
- Streamlined take-out process, reducing wait times
MANAGER/CASHIER/SERVER
Chiang Mai Thai Cuisine
Lilburn, GA
12.2005 - 10.2013
- Expedited customer service, bolstering loyalty and satisfaction
- Swiftly rectified service issues, enhancing customer retention
- Collaborated with team for seamless service, driving sales up
- Guided customers in item selection, augmenting purchase satisfaction
- Efficiently handled complaints, improving service quality
Education
Bachelor of Science - Business Administration
DEVRY UNIVERSITY
Duluth, GA01-2018
HIGH SCHOOL DIPLOMA - undefined
BERKMAR HIGH SCHOOL
Lilburn, GA01-2008
Skills
- Self-motivation, Integrity, Confidentiality, Transparency, Mathematical skills, Analytical skills, Detail-oriented, Accuracy, Organizational skills, Interpersonal skills, Communication skills, Multitasking, Teamwork
- IT proficiency, Microsoft Office, MS Teams, VMware, SAP/C4C, Zendesk, Salesforce, Slack
Certification
- Technical Support Fundamentals - an online course authorized by Google and offered through Coursera
LANGUAGES
English (Native), Thai (Native).
Timeline
Electrical Technician
WEG USA
11.2024 - Current
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Paramount Staffing Agency/Convergent Outsourcing/Transworld Systems Inc
06.2021 - 11.2024
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
TTEC Healthcare
01.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
TTEC Healthcare Solutions
10.2020 - 12.2020
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Independent Contractor with LiveOps and Arise
04.2020 - 10.2021
ASSEMBLER/MACHINIST/COORDINATOR
Habasit America
04.2017 - 10.2020
CASHIER/SERVER
Little Bangkok
10.2013 - 11.2016
MANAGER/CASHIER/SERVER
Chiang Mai Thai Cuisine
12.2005 - 10.2013
HIGH SCHOOL DIPLOMA - undefined
BERKMAR HIGH SCHOOL
Bachelor of Science - Business Administration
DEVRY UNIVERSITY