Puneet Hundal

Work Outline

• Owned end-to-end QAE process for 3 projects and led to there successful launch - Amazon OM Pay per visit, Firefly, Auto caption for video visits.
• Engage closely with development teams to strategize, document, and deploy customized test plans for iOS, Android, and Web products.
• Conducting thorough functional testing to uncover potential issues and enhance product quality.
• Perform comprehensive manual regression testing on each release to validate both new functionalities and existing features as part of quality assurance practices.
• Monitored and recorded bug tickets to facilitate efficient resolution and uphold software standards.

Outreach is a software company that specializes in sales engagement and automation solutions

Work Outline

• Led the QA process for the company’s key product ‘Kaia’ AI-powered virtual assistant, overseeing functionalities such as live meeting recording, real-time transcription, action item capture, live talk time visibility, topic and reaction tracking, and post-call summary emails. Hence enhancing product reliability and customer experience through comprehensive testing methodologies.
• Re-designed the quality standards and strategies which helped achieving higher product quality.
• Directed a team achieving enhanced product quality via Functional, Non-functional, and Automation testing.
• Owned Integration testing, System testing, Smoke testing, Regression testing, Sanity testing, Localized testing, User Acceptance testing.
• Improved API testing processes, reducing response time by {20%} and enhancing data accuracy.
• Developed detailed, comprehensive, and well-structured test plans and test cases in TestRail increasing test coverage by {25%}.
• Automated end-to-end test scenarios in JavaScript using Cypress reducing testing time by {40%}.
• Spearheaded daily automation runs, identifying and resolving failures, thereby reducing bug rates by {20%}.
• Enhanced product quality and reduced bug resolution time by {25%} through effective leadership in bug bashes and triage meetings.
• Elevated team efficiency and product delivery timelines through active Agile participation and quality management.
• Provided constructive feedback for UI enhancements during feature design meetings leading to a noticeable30% increase in testing speed.
• Ensured the timely delivery of various testing milestones
• Facilitated the on-boarding process and offered mentorship to new team members.

Work Outline

• Conducted quality assurance for SPS (Sign-up and Post sign up flow) paving way for Amazon Pharmacy’s successful public launch.
• Led QA process for SPS project components, such as Rx acquisition and processing, impacting customer experience.
• Owned Integration testing, System testing, Smoke testing, Sanity testing, Localized testing, User Acceptance testing.
• Performed regression testing to ensure the stability of existing features during continuous development.
• Developed comprehensive test plans, significantly improving project documentation and team alignment.
• Authored {100+} detailed test cases, enhancing the testing efficiency and coverage.
• Fostered team collaboration, leading to seamless project execution and timely delivery.
• Executed meticulous MCM reviews, ensuring {0%} regression defects in live environment.

Qualtrics is a leading experience management and customer surveys platform that is used by all major companies

• Was responsible for QA for two projects

Royal Bank of Canada - Implementing Hierarchy Imports and Sampling Distributions for the biggest bank in Canada

• Crafted an intricate test plan tailored to meet the specific needs of the project.
• Performed thorough manual End-to-End Testing of functionality and diligently reported and logged issues using Jira.
• Maintained a Test Suite in Test Rail, ensuring comprehensive coverage for all project phases.
• Performed manual Test Pass and logged issues, contributing to a robust quality assurance process.
• Enhanced project visibility by providing regular status updates via Slack channel, weekly updates and stakeholder meetings.

VoxPopMe - Voxpopme Integrated Video Response feedback into existing Customer Experience (CX) surveys via provider ‘Qualtrics’

• The Survey template include the Survey Questions each having a Video Response and Demographics.
• Storing the transcript data once the response is submitted
• Authored comprehensive test plans and diligently managed the creation and maintenance of test suites.
• Designed and executed manual tests for complex API tests, including both back-end and UI-based components, increasing test coverage by 45%.
• Performed hands-on End-to-End Testing of functionality and meticulously recorded and tracked issues using Jira.
• Achieved a seamless development process by implementing code review processes, resulting in a {20%} increase in performance.
• Automated critical PO’s and P1’s utilizing Angular Protractor with JavaScript. Crafted feature use cases using the Jasmine framework.
• Ensured cross-browser functionality and mobile device compatibility, achieving {99%} UAT success rate.

• Ensured quality for {4} major products, impacting both internal operations and customer experience.
• Corner Stone - Construction planning software that helps plan labor tasks, material, budget and timeline on a residential home projects.
• Pro.com - Customer facing website with customer order flows and landing pages integrated with multiple external demand partners.
• Customer Contract Flows - Tested programmatic rendering of construction contracts with customers adhering to legal requirements in various states and cities in US.
• Ringer - Owned complete end to end testing of an internal Twilio based integrated VOIP telephony app facilitating calls with Pro.com customers and internal customer reps.
• All of the pro.com inbound and outbound calling was handled through Ringer app.
• Performed both functional and non-functional testing, enhancing product reliability.
• Define and write accurate, detailed, organized user stories and acceptance criteria based on product goals and business objectives.
• Hands-on experience in automation testing using Selenium with Java, Cucumber BDD , Maven, TestNG, Git, and Jenkins.
• Creating automation scripts for functional user stories and responsible for daily, automation runs and failure analysis and reporting.
• Executed manual tests and developed smoke scripts for weekly builds, ensuring {30%} increase in deployment readiness.
• Enabled fully automated CI/CD pipelines, improving deployment efficiency by {20%} through AWS and Jenkins integration.

Pro.com which was a general contractor company. Originated as a startup had grown to Series B, was acquired by OpenDoor

• Supported manual and automation testing for most of the features and software, owning testing for multiple internal and customer impacting products.
• Owned feature and regression testing for following products over the years ensuring quality for {3} major products, impacting both internal operations and customer experience.
• Toolbox iOS App - Owned end to end testing of iOS field app for internal construction to manage customer appointments, driving direction, time tracking, offline support, photo based workflows and GPS tracking.
• Quote Tracker - Tool to interactively generate bids for Pro.com Estimators rendered on desktop, mobile and pdfs with digital signing and counter signing features adhering to the laws of multiple US states.
• Job Manager Central - JMC is a custom CRM implementation that help manage most of the features around customers, service requests, emails/sms communications, payments, invoicing and internal actions.
• Increased product quality by conducting comprehensive testing across multiple platforms.
• Led a team in developing user stories and acceptance criteria.
• Enhanced bug resolution efficiency through meticulous documentation and rigorous tracking until resolution.
• Improved team coordination and project transparency by conducting regular requirement discussions and status reporting.
• Executed cross-browser testing using Browser Stack, Lambda Test, BrowserShots., ensuring {99%} application compatibility.
• Streamlined API functionality and system integration by testing REST APIs.
• Optimized data integrity and system accuracy by performing advanced SQL data analysis, testing and validation, reducing data discrepancies.
• Played a key role in sprint planning and product releases.
• Drove quality development practices. Streamlined testing milestones delivery, ensuring on-time completion of project targets.