Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Purnima Thapa

Medford,MA

Summary

Hardworking and fast-learning individual with experience in leadership, customer service, and food service operations. Skilled at working in fast-paced environments and building positive relationships with customers and team members. Seeking to contribute my skills to a dedicated and professional team. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Shift Leader

Dunkin'
Medford, Massachusetts
03.2023 - 01.2025
  • Supervised daily operations, delegated tasks, and ensured a smooth workflow.
  • Provided training and support to new employees.
  • Managed cash handling, inventory, and customer concerns.
  • Maintained store cleanliness and compliance with safety standards.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Team Member

Wingstop
Medford, Massachusetts
01.2024 - 07.2024
  • Assisted with preparing and serving food to customers.
  • Maintained cleanliness and organization in the kitchen and dining area.
  • Provided friendly and efficient customer service.
  • Provided customer service support to ensure satisfaction.
  • Answered phone calls regarding inquiries about products or services.
  • Greeted customers upon entering the store with friendly demeanor.

Participant

MYSEP (Mayor's Youth Employment Program)
Malden, MA
01.2024 - 04.2024
  • Gained hands-on work experience in community-based projects.
  • Developed teamwork, time management, and professional skills.
  • Worked effectively in team environments to make the workplace more productive.

Volunteer

Bread of Life
Malden, MA
01.2023 - 01.2024
  • Helped prepare and distribute meals to community members in need.
  • Supported event organization and assisted with food donation coordination.
  • Collaborated with other volunteers to create a positive work environment.
  • Administered operating budgets, enforcing internal expense-monitoring controls.

Education

Some College (No Degree) - Health Sciences

Malden High School
Malden, MA

Skills

  • Leadership and team supervision
  • Time management
  • Customer service and problem-solving
  • Cash handling and inventory management
  • Fast learner and adaptable in dynamic environments
  • Strong interpersonal and communication skills
  • Community engagement
  • Team supervision
  • Cash handling
  • Positive attitude
  • Motivational leadership
  • Staff training and development
  • Flexible schedule
  • Team motivation

References

Available upon request

Languages

  • Nepali, Fluent
  • Hindi, Fluent
  • English, Fluent

Languages

Nepali
Native/ Bilingual
Hindi
Full Professional
English
Full Professional

Timeline

Team Member

Wingstop
01.2024 - 07.2024

Participant

MYSEP (Mayor's Youth Employment Program)
01.2024 - 04.2024

Shift Leader

Dunkin'
03.2023 - 01.2025

Volunteer

Bread of Life
01.2023 - 01.2024

Some College (No Degree) - Health Sciences

Malden High School

Similar Profiles

CREATE PROFILE