Purushothaman Manickam
Alpharetta,GA
Summary
Program Director and Business Transformation Strategist with 26 years of experience formulating strategies and implementing program for digital transformation, customer experience, revenue growth, cost optimization, operations standardization, compliance establishment and offshoring.
- 4 years of digital transformation expertise, optimized over 300 workflows for effectiveness and efficiencies with over 150 bots, average cycle time reduction of 14 mins/bot, productivity gains of over 10Million Manhours by repurposing FTE’s for other value added activities.
- 14 years of business transformation expertise transformed and reengineered financial services, and insurance business models, solutioned and delivered underpinning IT systems, and institutionalized CoE’s. Delivered enterprise initiatives worth over $190M USD
- 11 years of application design, development and management experience in finance and Insurance industries including offshoring for cost optimization
Overview
28
28
years of professional experience
1
1
Certification
Work History
PROGRAM MANAGER
MOLINA HEALTH INSURANCE
CA, USA
03.2021 - Current
- Late Enrollments - Leading 20+ team members to automate the enrollment process to collect late enrollment penalties from around 4500 members as per CMS guidance
- Medicare Annual Implementation – Managed 2022 and 2023 calendar implementations program to grow Medicare membership in 6 states and expand in 7 states, including successful acquisition of Passport Health Plan of KY, and Magellan Health, Scrum teams – 22, 150+ members Operations and IT (India and USA), Team location – USA, Canada & India.
- Enhanced Enrollment Controls – Delivered changes to enrollment function to comply with CMS audit findings in 6 scrum iterations of 8 months; size – 20 members
- KY Passport Medicare Integration – Migrated 2500 DNSP members from PHP, and sunset Passports Evolent system
DIGITAL ARCHITECT & RELEASE TRAIN ENGR
CNO FINANCIALS
IN, USA
01.2019
- Re-platformed the lead intake, prospecting, campaign and agent management capabilities for 3 business units to support 6000+ agents
- Managed 9 scrum teams, 70+ associates in Scaled Agile model to build, maintain and continuously deliver business features in 23 incremental iterations.
SAFE RELEASE TRAIN ENGINEER
ANTHEM
GA, USA
- Onboarded 13 agile teams from 3 vendors under the ART to consolidate 5 disparate core processes in PEGA BPM and to migrate the policies in future state application systems, for operational efficiencies, recoup FTE's, and sunset redundant processes.
PRODUCT MANAGER & BUSINESS PROCESS ARCHIECT
ADP
GA, USA
- Strategized and delivered 14 improvement projects to support the legendary client experience strategy
- Collaborated with business to envision the products future state and delivered the 3 core capabilities - talent, employee benefits, workplace safety
- Digitalized 4 client facing business processes and deployed over 90 bots for operational efficiencies, employee effectiveness and CSAT improvement by 90%.
BUSINESS TRANSFORMATION - ENGAGEMENT MGR
AGILYSYS
GA, USA
- Unified 7 contact center functions aligned by product into a single consolidated Contact center function to handle all products
- Recommended future state solutions for business, data and application architecture for an overall annual cost reduction of over $125M USD, reduce AHT by 75%.
BUSINESS TRANSFORMATION - ENGAGEMENT MGR
WORLD BANK
DC, USA
- 10.2014
- Standardize and harmonize the banks global procurement function across 12,173 projects executed in 173 countries
- Drove cost reduction by consolidating 5000+ vendors to less than 1200, and savings in procurement function through process rationalization and technology realignments.
ENTERPRISE PROCESS ARCHITECT
PNC BANK
OH, USA
- Assessed current state CoE capabilities to recommend best practices, governance, and organization structure to evolve the practice to maturity
- Instituted the 'Center of Strategy' function to gain synergies between Business and Process Architecture groups, to document enterprise value chains and business processes, identified pilot BPM projects to cultivate BPM culture and expand BPM footprint, and developed Process Portfolio roadmaps.
BUSINESS ARCHITECT
CITIGROUP
CITI CARDS DIVISION, USA
- Re-engineered the cards marketing processes to reduce the campaign launch cycle by 52% (from 71 to 34 days), to enhance the resource utilization up to 90%, and to increase the revenue utilization by 15% through process redesign, technical improvements and organizational re-alignments
- Architected an integrated marketing platform to distribute 9 products to new and existing members.
BPM COE PROGRAM MANAGER
T. ROWE PRICE
- Created a sustainable report generation model to match the customer reporting demands with business and IT capacity
- The program delivered 100% self-service function that affected 5000+ reports, within 18 months at $19M USD empowering customers to create on-demand reports and to request new reports for compliance purposes as per SLA.
ORGANIZATIONAL CHANGE MANAGEMENT
SOUTHERN CALIFORNIA EDISON
CA, USA
- Developed and instituted a deployment organization, to meet the growing deployment needs of business, by centralizing the deployment function sprawled all-over the existing IT organization to deliver projects over $600M USD
- Collaborated with deployment leadership team, to charter the organization
- Organized discovery sessions to streamline and harmonize deployment processes.
BPR PROGRAM MANAGER
PROGRESSIVE INSURANCE
OH, USA
- Enhanced Customer Satisfaction and reduced the customer communication's cost by 40% formulating in-house reporting standards for around 15,000 customer communications across 4 product lines
- Accountable for the delivery and profitability of the program
- Led the forms conversion program for the 4 product lines, increasing the productivity of the customer service function by 30% and annual savings of $6.5M USD in document processing.
PREVIOUS ROLES & PROJECTS (SINCE 1996)
CSC Computer Science
06.1996 - 01.2006
- General Motors Insurance, MO, QA Delivery Manager (‘03-‘06) Managed staff of 120+ testers to assure quality of unified solution.
- Union Bank of Switzerland, Singapore, Application Manager (‘02-‘03) App study, offshore setup and steady state establishment
- Citibank India/Singapore, Solution Architect (‘97-‘02) – Designed, delivered combined solution for Bonds, Mutual Funds, Brokerage
- ACNielsen, India, (’96 – ‘97) – Mainframe Application Developer – Y2K Remediation project.
Education
Master of Science - Analytics
Georgia Tech Micro Masters
Atlanta09-2024
PG Diploma in Artificial Intelligence and Machine Learning Exp. -
09.2023
Stanford Certified Program Mgr -
01.2016
Six Sigma Green Belt (CSSGB) -
01.2014
MBA - Systems And IT
Madurai Kamaraj University
01.2003
Bachelor of Engineering - Mechanical Engineering
Anna University
04-1996
Lean Six Sigma Black Belt- trained -
Simplilearn
04-2016
Skills
- Scaled Agile
- JIRA
- Python
- R
- Automation Anywhere
- Blue Prism
- Pega
- IBM BPM
- TIBCO AMX BPM
- IBM Blueworks
- IBM ODM 80
- Java/J2EE
- Mainframes (COBOL, JCL, DB2, CICS)
- Oracle
- IBM DB2
- Digital Transformation
- Strategy & Business Architecture
- Product Management
- Program & Delivery Management
- Business Process Management
- Lean & Six Sigma
Certification
- SAFe 6 Release Train Engineer (RTE) 2023
- Azure certified AI fundamentals 2023
- Project Management Professional (PMP) 2007
- Certified Scrum Master (CSM) 2014
- Professional Scrum Master (PSM I) 2016
Timeline
PROGRAM MANAGER
MOLINA HEALTH INSURANCE
03.2021 - Current
DIGITAL ARCHITECT & RELEASE TRAIN ENGR
CNO FINANCIALS
01.2019
PREVIOUS ROLES & PROJECTS (SINCE 1996)
CSC Computer Science
06.1996 - 01.2006
SAFE RELEASE TRAIN ENGINEER
ANTHEM
PRODUCT MANAGER & BUSINESS PROCESS ARCHIECT
ADP
BUSINESS TRANSFORMATION - ENGAGEMENT MGR
AGILYSYS
BUSINESS TRANSFORMATION - ENGAGEMENT MGR
WORLD BANK
- 10.2014
ENTERPRISE PROCESS ARCHITECT
PNC BANK
BUSINESS ARCHITECT
CITIGROUP
BPM COE PROGRAM MANAGER
T. ROWE PRICE
ORGANIZATIONAL CHANGE MANAGEMENT
SOUTHERN CALIFORNIA EDISON
BPR PROGRAM MANAGER
PROGRESSIVE INSURANCE
Master of Science - Analytics
Georgia Tech Micro Masters
PG Diploma in Artificial Intelligence and Machine Learning Exp. -
Stanford Certified Program Mgr -
Six Sigma Green Belt (CSSGB) -
MBA - Systems And IT
Madurai Kamaraj University
Bachelor of Engineering - Mechanical Engineering
Anna University
Lean Six Sigma Black Belt- trained -
Simplilearn
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