Purvis Boatwright
Beaufort,SC
Summary
Dynamic Service Advisor with a strong work ethic at Stokes Toyota Hilton Head, consistently exceeding sales targets through effective customer relationship management and service recommendations. Leveraging excellent communication and attention to detail, I foster client rapport and enhance satisfaction, driving repeat business and optimizing service workflows.
Overview
8
8
years of professional experience
Work History
Service Advisor
Stokes Toyota Hilton Head
Bluffton, SC
12.2024 - 05.2026
- Assisted customers in diagnosing vehicle issues and recommended appropriate service solutions.
- Managed service appointments, ensuring optimal scheduling for technicians and customer satisfaction.
- Provided detailed explanations of service processes and pricing to enhance customer understanding.
- Collaborated with technicians to ensure accurate completion of services and adherence to quality standards.
- Addressed customer inquiries and resolved complaints effectively, fostering positive relationships.
- Maintained up-to-date knowledge of Toyota products and services to inform customers accurately.
- Supported promotional campaigns for service offerings, increasing awareness among clientele.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Technician
Stokes Toyota Hilton Head
Bluffton, SC
02.2022 - 10.2024
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks to ensure optimal vehicle performance.
- Collaborated with team members to streamline service processes and improve efficiency.
- Assisted customers by explaining service options and addressing concerns professionally.
- Conducted thorough inspections to maintain high quality and safety standards.
- Maintained organized workspaces, ensuring compliance with safety protocols and best practices.
- Trained new technicians on equipment usage and company procedures, fostering skill development.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Barista
Starbucks
Bluffton, SC
05.2018 - 08.2020
- Assisted customers in diagnosing vehicle issues and recommended appropriate service solutions.
- Managed service appointments, ensuring optimal scheduling for technicians and customer satisfaction.
- Provided detailed explanations of service processes and pricing to enhance customer understanding.
- Collaborated with technicians to ensure accurate completion of services and adherence to quality standards.
- Addressed customer inquiries and resolved complaints effectively, fostering positive relationships.
- Maintained up-to-date knowledge of Toyota products and services to inform customers accurately.
- Supported promotional campaigns for service offerings, increasing awareness among clientele.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Host
Square Root Resturant
Brevard, NC
08.2020 - 08.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Provided menu information, assisting guests in dining choices.
- Coordinated with kitchen staff to communicate special requests and dietary needs.
Server
Ruan Thai 2
Bluffton, SC
08.2021 - 12.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
WLEE
Brevard College
Brevard, NC2024
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Complaint resolution
Price quoting
Workflow management
Client rapport
Customer relationship management
Cost estimation
Timeline
Service Advisor
Stokes Toyota Hilton Head
12.2024 - 05.2026
Technician
Stokes Toyota Hilton Head
02.2022 - 10.2024
Server
Ruan Thai 2
08.2021 - 12.2021
Host
Square Root Resturant
08.2020 - 08.2022
Barista
Starbucks
05.2018 - 08.2020
WLEE
Brevard College