Summary
Overview
Work History
Education
Skills
Languages
Timeline

Pushpendra Singh Rajput

Summary

Dynamic professional with a proven track record at Hotel Broadway, excelling in customer service and money handling. Recognized for enhancing guest satisfaction and fostering team productivity through effective staff training and supervision. Committed to delivering high-quality service while resolving issues promptly, ensuring a positive experience for all patrons.

Overview

11
11
years of professional experience

Work History

Manager's Assistant

Sunoco Gas Station
04.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Manager

K O N World
08.2019 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Front Office Manager

Hotel Broadway
02.2014 - 06.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Education

Bachelor of Arts - Arts

New Adarsh Collage , Jhotwara Jaipur
06-2015

GED -

Vikas Central SR SEC School , Mandawar Dausa
06-2011

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision

Languages

Hindi
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional

Timeline

Manager's Assistant - Sunoco Gas Station
04.2022 - Current
Manager - K O N World
08.2019 - 01.2021
Front Office Manager - Hotel Broadway
02.2014 - 06.2019
New Adarsh Collage - Bachelor of Arts, Arts
Vikas Central SR SEC School - GED,

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Pushpendra Singh Rajput