Puttal Carter
Macon,GA
Summary
Dynamic leader with proven project management and service prioritization skills honed at TJX Companies and beyond. Excelled in enhancing customer retention and driving sales growth through exceptional service. Recognized for outstanding work planning capabilities and a personable approach, ensuring significant achievements in diverse team management and operational efficiency. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
Coordinator in Filed
TJX Companies
Warner Robins, GA
11.2021 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized merchandise displays according to seasonal promotions or special events.
- Created engaging merchandise presentations to motivate impulse purchases.
- Managed loyalty programs, signed up new members, and explained benefits to enhance customer retention.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Head Waitress
Lemon Grass Thai Restaurant Bar & Grill
Moss Landing, CA
09.2014 - 12.2025
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Served food and beverages to patrons and confirmed complete orders.
- Calculated charges, issued table checks, and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Implemented new POS system and trained staff members on use.
- Provided exceptional customer service to ensure repeat business from customers.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
Key Holder
Tuesday Morning
Warner Robins, GA
03.2021 - 03.2022
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Counted and balanced registers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted customers with product selection and resolving complaints.
- Provided customer service including cashiering, merchandising and restocking shelves.
Sales Manager
Kubota Tractor and Farmer equipment store.
Sakonnakhon, Thailand
02.2003 - 11.2010
- Reviewed manufacturing activities daily and analyzed transactions for important metrics and trend tracking.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed daily operations of sales department, including supervision of staff members.
- Directed and coordinated products, services and sales activities.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed sales consultations and educated clients on products and services.
Education
Accounting And Business
St John' College of Commerce
Bangkok, Thailand11-1994
English -
Adult Aducation
United Of KingdomSkills
- Work planning and prioritization
- Project Management
- Stock replenishment
- Stocking supplies and retail products
- Ticketing and pricing
- Point of sale system operations
- Data entry
- Transaction Processing
- Service prioritization
Timeline
Coordinator in Filed
TJX Companies
11.2021 - Current
Key Holder
Tuesday Morning
03.2021 - 03.2022
Head Waitress
Lemon Grass Thai Restaurant Bar & Grill
09.2014 - 12.2025
Sales Manager
Kubota Tractor and Farmer equipment store.
02.2003 - 11.2010
Accounting And Business
St John' College of Commerce
English -
Adult Aducation