Philisha Schleiff
Fort Smith,AR
Summary
Talented Intake Specialist offering eight years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
New Vision
08.2016 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Entered referrals into appropriate system based on type of referral obtained.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Admissions Counselor
Harbor House
05.2015 - 08.2016
- Reviewed admissions applications and evaluated client credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective clients.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Education
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
Fort Smith, AR12.2014
Skills
- Inquiry Requests
- Operational Requirements
- Call Transfers
- Charting and Clinical Documentation
- Patient Scheduling
- Multi-Line Phone Systems
- Collecting Intake Information
- Clerical Support
- Medical Records Verification
- Patient Health Information Access
- Entering Patient Data
Timeline
Intake Coordinator
New Vision
08.2016 - Current
Admissions Counselor
Harbor House
05.2015 - 08.2016
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
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