Pyper McFarland
Portland,OR
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales goals. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Owner
Lavish Boutique LLC
Portland, OR
05.2023 - Current
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Planned promotional campaigns for new products or specials.
- Conferred with customers to understand needs and finalize purchase orders.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept up-to-date on regulatory changes affecting business operations.
- Kept records for production, inventory, income, and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Determined pricing for products or services based on costs and competition.
E-Commerce Specialist
COAST Products
NE Portland, OR
03.2010 - 06.2018
- Processed 10-15 Ecommerce orders per day
- 5 years’ experience in Bank reconciliation
- Manage QuickBooks customers
- Answer product questions and update website with current information
- Managed Ecommerce website, including product info and picture uploads.
Senior Account Specialist
Columbia Sportswear Company
Portland, OR
10.2001 - 07.2008
- Responsible for managing 35 million dollars of annual sales orders
- Product knowledge and training for external companies
- Interact with our customers to help place orders, availability of product, returning defective merchandise, chargeback’s and write manual credits
- Negotiate the best solution for Columbia when a customer is unhappy while providing outstanding customer service
- Maintain effective communications between accounts, sales agencies, and management to ensure high levels of customer service
- Managed seven Sales rep territories
- Employee sponsorship program which took new employees on tour of the company
- Knowledge of the principals and procedures of business.
Assistant Apparel Manager
Fred Meyer
Bend, OR
01.2000 - 06.2001
- Prepared for inventories, helped with merchandising, price changes, and customer service issues
- Opened and closed store, balanced safes and ran store reports
- Daily I made sure all employees followed and understood their day to day task
- Acted as lead manager when department manager was absent
- Customer service and backup cashier when needed.
Education
General Studies -
Henley High School
06.1985
Skills
- 25 years sales and customer service experience
- Fair Housing Laws
- 10 years management experience
- Maintain working relationships with internal and external departments
- Microsoft Office suite
- Work to maintain customer relationship
- Facilitated continued employee education
- Operations Management
- Social Media Marketing
- Business Administration
- Store Maintenance
- Sales Management
- Business Marketing
- Business Networking
- Vendor Relationship Management
- Relationship Building
- Policies and Procedures Development
- Coaching and Mentoring
Certification
- Notary of Public - State of Oregon
- OLCC Server's permit
- OSHA
- Food handlers card
References
References available upon request.
Timeline
Store Owner
Lavish Boutique LLC
05.2023 - Current
E-Commerce Specialist
COAST Products
03.2010 - 06.2018
Senior Account Specialist
Columbia Sportswear Company
10.2001 - 07.2008
Assistant Apparel Manager
Fred Meyer
01.2000 - 06.2001
General Studies -
Henley High School
- Notary of Public - State of Oregon
- OLCC Server's permit
- OSHA
- Food handlers card
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