QABAS HASHIM ABD ALHEETY

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Worked with Dr. Fadi Nassr (Celebrity Doctor based in Saudi Arabia) as the Clinic Manager of the Dermatology Department for both his Saudi and Dubai Team. Point of contact for VIP patients (which includes high ranking government officials and their families, celebrities, influencers, etc.).

Increased new patients for aesthetic treatment by 200% from the date of appointment.

Increased Department’s revenue for 2022 - 2023 by more than 100% in comparison to 2020 - 2021.

Developed and launched new signature treatments alongside with our Dermatologists and Beauty Therapist.

Department is consistently receiving an average of 90% patient satisfaction starting from our customer service, medical and aesthetic treatments, and aftercare.

Main Responsibilities:

Oversee the daily operations of Dermatology Department, including but not limited to liaising with patients and healthcare professionals and coordinate patient care plans, ensuring adequate staffing as per the daily operation requirement, training of staff members, managing internal and external inquiries about the treatments and pricing.

• Managed workflow between staff, coordinating documents, and creative material distribution.
• Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Planned and executed internal and external marketing events.

• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
• Hired, trained and supervised employees to maintain team of high performers.
• Created and implemented policies to improve operational efficiency and patient care quality.