Qailah (kay-la) Lane
Charlotte,NC
Summary
Resourceful administrative and operations professional with experience supporting executives, coordinating schedules, and maintaining accurate records across remote and in-person settings. Known for streamlining workflows, managing documentation, and supporting client communication, reporting, and project coordination to keep daily operations organized and efficient.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Assistant
Charlotte Center City Partners
Charlotte, NC
09.2023 - 01.2026
- Supported administrative and operational tasks to improve organizational goals and simplify daily business functions.
- Managed executive support, department scheduling, and meeting coordination to support cross-department communication.
- Maintained office supply inventory, operated office equipment, and managed documentation systems to protect data accuracy and office efficiency.
- Assisted leadership with reporting and project coordination to support process improvement work.
- Coordinated calendars, meetings, and conference room schedules for center city team.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Client Services Specialist / Social Media Manager / Virtual Assistant
Your Girl Inc.
Charlotte, NC
02.2021 - 01.2026
- Develop and execute social media strategies to increase brand awareness, create and curate content, and analyze performance metrics to optimize campaign effectiveness.
- Led client accounts, managed administrative processes, project timelines, and ensured quality service delivery.
- Streamline workflows, track performance metrics, and maintain detailed records across multiple client deliverables.
- Delivered virtual and on-site executive management, provided operations consulting, and supported internal communications.
Hybrid Assistant
Money Magnets Club
Charlotte, NC
12.2023 - 03.2024
- Delivered hybrid (virtual and in-person) administrative and operational support for programs, client initiatives, and leadership teams.
- Coordinated executive calendars, project activities, and digital documentation while maintaining confidentiality and organization.
- Updated and organized data trackers, assessment reports, presentation materials, and secure record retention systems to ensure accessibility and compliance.
- Supported data analysis, programming, research projects, and program facilitation to enhance decision-making and project outcomes.
Virtual Assistant
University City Partners
Charlotte, NC
04.2023 - 09.2023
- Streamlined executive decision-making by managing calendars, organizing documents, and coordinating workflows.
- Ensured timely communication across cross-functional and remote teams, enhancing collaboration.
- Conducted market research and competitor analysis, compiling insights for strategic planning and reporting.
Intern
EmpowHERment Inc.
Charlotte, NC
08.2018 - 08.2019
- Supported community outreach and women’s empowerment efforts for EmpowHerment Inc..
- Assisted with scheduling, setup, and coordination for workshops, meetings, and advocacy events.
- Updated participant files and kept data organized to support event planning and logistics.
- Helped manage volunteer shifts and participant communications.
- Researched outreach topics and prepared reports to support community initiatives.
Team Member
Sports Connection
Charlotte, NC
11.2018 - 03.2019
- Assisted guests with check-in, reservations, and activity questions at Sports Connection
- Provided customer service and maintained safety standards in activity zones.
- Monitored safety rules and reported hazards during facility use
- Set up play areas, equipment, and event spaces for daily operations
Education
High School Diploma - Entrepreneurship, Business Management, and Marketing
Hopewell High School
Huntersville, NC02-2020
Some College (No Degree) - Industrial Engineering
Central Piedmont Community College
Charlotte, NC10-2026
Skills
- Administrative support and operations
- Schedule management and logistics
- Project coordination
- Data management and analysis
- Quality assurance and optimization
- Client management and stakeholder communication
- Public relations and customer service
- Office communication skills
- Google Workspace and Microsoft Office
- Market research and call handling
Certification
- WorkKeys National Career Readiness Certificate – GOLD Level Issued: 12/12/2019 | Certificate #: 4QNMDZBJ49NW Scores: Level 5 or above in Applied Mathematics, Locating Information, and Reading for Information.
- Leasing Fundamentals, Fair Housing & Marketing Certification (Grace Hill)
Community Volunteer & Mentor
- Goodwill, Military Community Connections, Panthers Stadium, & EmpowHERment
- Tutored middle school students & provided English-to-Spanish translations
- Coordinated event logistics, attendee registration, and venue operations
- Featured on Channel 103.7 to advocate for youth leadership & woman empowerment
Timeline
Hybrid Assistant
Money Magnets Club
12.2023 - 03.2024
Office Assistant
Charlotte Center City Partners
09.2023 - 01.2026
Virtual Assistant
University City Partners
04.2023 - 09.2023
Client Services Specialist / Social Media Manager / Virtual Assistant
Your Girl Inc.
02.2021 - 01.2026
Team Member
Sports Connection
11.2018 - 03.2019
Intern
EmpowHERment Inc.
08.2018 - 08.2019
High School Diploma - Entrepreneurship, Business Management, and Marketing
Hopewell High School
Some College (No Degree) - Industrial Engineering
Central Piedmont Community College