Qashailla Campbell
Union City,GA
Summary
Dynamic Customer Support Specialist with proven expertise at Walmart in enhancing customer satisfaction through effective problem-solving and complaint handling. Skilled in CRM software, I excelled in managing high-stress situations, fostering strong client relationships, and resolving complex issues, resulting in increased loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Walmart
Atlanta, GA
09.2017 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
Customer Service Representative
Modine
Grenada, MS
10.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Care Coordinator
Baptist Memorial Hospital
Louisville, KY
07.2014 - 10.2016
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Data Entry Clerk
Motorcycle Superstore
Louisville, KY
01.2012 - 05.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Medical Aide -
Holmes Community College
Goodman, MS06.2012
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
Timeline
Customer Support Specialist
Walmart
09.2017 - Current
Customer Service Representative
Modine
10.2016 - 12.2017
Patient Care Coordinator
Baptist Memorial Hospital
07.2014 - 10.2016
Data Entry Clerk
Motorcycle Superstore
01.2012 - 05.2015
Medical Aide -
Holmes Community College