Qassaundra Mejia
Mesa,AZ
Summary
Dedicated and personable Front Desk Agent recognized for exceptional telephone etiquette and a strong commitment to customer service. Skilled in delivering effective solutions during challenging situations, ensuring a positive experience at every interaction. Highly adaptable to changing environments and consistently performs well under pressure, contributing to a seamless front desk operation. Passionate about fostering a welcoming atmosphere that enhances guest satisfaction and loyalty.
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
Overview
12
12
years of professional experience
Work History
Teacher's Assistant
Mesa Public Schools
Mesa, AZ
08.2019 - 10.2020
- Supported classroom management by assisting teachers with lesson delivery and student engagement.
- Facilitated individualized instruction to enhance student learning outcomes and comprehension.
- Collaborated with educators to develop and implement effective teaching strategies tailored to diverse learning needs.
- Coordinated classroom activities, ensuring materials were prepared and accessible for lessons and projects.
- Evaluated student progress through assessments, providing feedback to educators for instructional adjustments.
- Led small group sessions to reinforce key concepts and promote collaborative learning among peers.
Clerk
First Credit Union
Chandler, AZ
06.2015 - 07.2019
- Observed company guidelines as they related to the protection of data and confidentiality.
- Promoted a high level of support and service to others through Member Service calls.
- Posted updated data and changes to information in the system using Tenemos.
- Supervised an array of tasks, including negative shares and loans, in a busy back office setting.
- Completed projects and work assignments ahead of tight deadlines.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Answered customer telephone calls promptly and in an appropriate manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Engaged with customers in a sincere and friendly manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Front End Supervisor
Ross Dress for Less
Mesa, AZ
09.2008 - 10.2015
- Responded to customer concerns with friendly and knowledgeable service.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Monitored security and handled incidents in a calm and professional manner.
- Collected deposits, fees and payments.
- Contacted other store locations to determine merchandise availability.
- Greeted customers in a timely fashion while quickly determining their needs.
- Priced merchandise, stocked shelves and took inventory of supplies.
Lead Teacher
Maxwell Preschool Academy
Mesa, AZ
06.2012 - 06.2015
- Planned and prepared activities for One year old students.
- Administered assessments for each child and tracked results.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Completed documentation on individual children and teachers for recordkeeping.
- Provided an open and loving environment where children could express themselves and direct their own learning.
Education
Dental Assistant Certification - Dental Assistant
Pima Medical Institution
Mesa, Az2010
High School Diploma -
Las Cruces High School
Las Cruces, NM2006
Skills
- Decision-making abilities
- Accurate money handling
- Time management
- Friendly demeanor
- Goal-oriented
- File management
- Problem-solving skills
- Strong work ethic
- Personable
- Positive attitude
- Effective communication
- Computer skills
- Calm and patient demeanor
- Relationship building
- Classroom management
- Cleaning and sanitizing
- Complex Problem-solving
Timeline
Teacher's Assistant
Mesa Public Schools
08.2019 - 10.2020
Clerk
First Credit Union
06.2015 - 07.2019
Lead Teacher
Maxwell Preschool Academy
06.2012 - 06.2015
Front End Supervisor
Ross Dress for Less
09.2008 - 10.2015
Dental Assistant Certification - Dental Assistant
Pima Medical Institution
High School Diploma -
Las Cruces High School