Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Qendrim Shala

New York,NY

Summary

Sales and hospitality professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling meetings and prospecting potential clients. Thrives in high-pressure environments and meets challenging sales targets that focus on bringing new restaurants and bars onto tech platforms.

Overview

9
9
years of professional experience

Work History

Sales Development Representative

SevenRooms
02.2025 - Current
  • Utilized Salesforce, Outreach, ZoomInfo, and more to gain net new restaurant clients through cold outbound outreach
  • Focused my outreach on building relationships with owners and operators of restaurants, bars, nightclubs, breweries, and other hospitality ICP venues with a focus in the New York / Manhattan market
  • Won new business by prospecting into key businesses and booking meetings with strong decision makers
  • Built and managed accurate sales pipeline to maintain high volume of activity ensuring
  • Crafted persuasive sales demos to communicate value of company products and services

Enterprise Sales Development Representative

EZRA | Lee Hecht Harrison
06.2024 - 02.2025
  • Oversaw outreach to hospitality enterprise accounts, coordinating opportunities and driving portfolio expansion using strategic engagement.
  • Booked meets with major hospitality enterprise logos such as Jersey Mike's, Buffalo Wild Wings (Inspire Brands), Cheesecake Factory, and more
  • Engaged C-Suite executives, through tailored strategies to address the specific needs of key accounts, verticals, and subsidiaries.
  • Collaborated with Sales and Marketing teams to align campaigns with client needs, enhancing engagement and contributing to overall sales target achievement.
  • Surpassed 100% of monthly/YTD quota consistently, demonstrating a track record of exceeding goals.

Business Development Representative

Untappd, Inc.
05.2023 - 06.2024
  • Signed up restaurants, breweries, bars, and festivals onto the Untappd app through cold outbound outreach.
  • Exceeded 100% to goal constantly be conducting 80+ calls on a daily basis including setting the record for most meetings booked in one day
  • Lead onboarding and training for many new BDRs as I was the longest tenured BDR in the program
  • Assisted in identifying market trends and contributing insights to refine sales approaches and strategies.
  • Utilized Salesforce and SalesLoft to manage account activity and track progress toward goals, ensuring efficient client follow-ups.

Server / Bartender

Bohlsen Restaurant Group
11.2021 - 04.2023
  • Delivered exceptional service in a high-revenue, fine dining environment, fostering a welcoming atmosphere for guests.
  • Oversaw bar operations, ensuring accurate preparation of orders and adherence to quality and safety standards.
  • Enhanced teamwork during peak hours by assisting colleagues and maintaining high operational efficiency.
  • Completed company-sponsored training to gain expertise in wine and beverage offerings, improving guest experience.
  • Cultivated strong relationships with repeat customers, building trust and loyalty through attentive service.

Server /Head Bartender

Babylon Carriage House
03.2016 - 03.2021
  • Delivered exceptional service in a dynamic venue that transitioned between fine dining, private events, and nightlife.
  • Got promoted from busboy to server to bartender through consistent hard work and being coachable
  • Coordinated with teams to execute large-scale operations, ensuring smooth transitions during high-volume service periods.
  • Provided tailored guest experiences by adapting to diverse client needs in private events and daily operations.

Education

Bachelor of Arts - Biology

Hunter College
New York, NY

Skills

  • Cold-calling
  • Team Leadership
  • Prospecting
  • Hospitality Expertise
  • Coachable
  • Relationship Building
  • Process Optimization
  • Salesforce
  • Outreach

Languages

English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Development Representative

SevenRooms
02.2025 - Current

Enterprise Sales Development Representative

EZRA | Lee Hecht Harrison
06.2024 - 02.2025

Business Development Representative

Untappd, Inc.
05.2023 - 06.2024

Server / Bartender

Bohlsen Restaurant Group
11.2021 - 04.2023

Server /Head Bartender

Babylon Carriage House
03.2016 - 03.2021

Bachelor of Arts - Biology

Hunter College

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Qendrim Shala