Qhalil Taylor
Douglasville ,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Uber Technology
12.2022 - 01.2024
- Managed timely and effective replacement of damaged or missing products.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
CDL Driving Assistance
Q & R Management Group Inc.
06.2020 - 08.2022
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected load security and checked for damages.
- Completed routine maintenance on truck to keep in working order.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Education
Bachelor Of Arts - Film And Arts
Georgia State University
Atlanta, GASkills
- Research
- Microsoft Office
- Filing
- Microsoft PowerPoint
- Product Education
- Transaction Processing
- Call Center Operations
- Data Entry
- Store maintenance
- Money handling abilities
- Call center experience
- Delivery Scheduling
Accomplishments
- Achieved results through effectively helping with tasks.
Timeline
Customer Service Representative
Uber Technology
12.2022 - 01.2024
CDL Driving Assistance
Q & R Management Group Inc.
06.2020 - 08.2022
Bachelor Of Arts - Film And Arts
Georgia State University
Similar Profiles
Terre BelochTerre Beloch
Internal Escalations at Uber TechnologyInternal Escalations at Uber Technology
Pravin RathnayakePravin Rathnayake
Marketplace Manager at Uber TechnologyMarketplace Manager at Uber Technology
DAVEL GRULLONDAVEL GRULLON
Senior Greenlight Expert at Uber TechnologySenior Greenlight Expert at Uber Technology