Qiana Flowers

Processed claims on inbound medical supplies with discrepancies concerning damages, expired product, shortages and overages. Communicated through a high volume of emails and phone calls with vendors and customers to settle claims. Received return authorizations and worked with carriers to return freight to vendors. Received in inventory and balanced inventory conducting cycle counts. Approved and or denied force pay claims according to resolutions from extensive research on claims.

Answer phone calls and emails directing customers to the appropriate departments. Create purchase orders for requested parts and supplies using SAP software system. Process goods receipts for completed invoices, while checking for accuracy to eliminate payment errors. Communicate with account payable team concerning order processing requests and or discrepancies. Prepared outbound shipments consisting of BOL’S, invoices and or international shipping paperwork. Process small parcel shipments using UPS and FedEx systems. Other administrative duties included scheduling conference meetings and assisting with new hire orientation.

Worked in a call center environment reviewing system reports and suspicious transactions that generated daily. Worked extensively to research accounts and uncover possible fraudulent activity. Contacted customers directly to notify of fraudulent activity and to minimize impacts. Managed a high call volume of inbound and outbound calls, verifying customer profiles, updating account information, filing claims and assisting with customer requests. Documented thoroughly on each account that was accessed.