Qiana Futrell
Revenue Collections Representative
Philadelphia,PA
Summary
Results-driven Revenue Collections Representative adept at maintaining high levels of productivity & efficiency in managing tasks. As well as communication, & time management, ensuring prompt resolution of outstanding debts. Excel in conflict resolution, empathy, & active listening, facilitating positive outcomes in challenging situations.
Overview
18
18
years of professional experience
Work History
Revenue Collections Representative
City Of Philadelphia
Philadelphia, PA
07.2018 - Current
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Reviewed accounts to determine payment plan compliance.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated repayment terms with customers in accordance with company policy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Entered customers' financial status information into system.
- Handled contracts and payments on accounts.
- Handled irate customers smoothly to achieve performance targets.
- Provided training and guidance to new collections staff on best practices and company policies.
Clerk Processor
Temple University
Philadelphia, PA
09.2006 - 07.2018
- Performed data entry and filing of documents into the organization's records system.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Provided support to team members as needed on various tasks or projects.
- Updated existing records with new information when received from customers or other sources.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06-1993
Timeline
Revenue Collections Representative
City Of Philadelphia
07.2018 - Current
Clerk Processor
Temple University
09.2006 - 07.2018
High School Diploma -
Overbrook High School
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