Qiana Heard
Sandy Springs,GA
Summary
Proactive and focused leader with over fifteen years of experience in customer service, marketing and sales. Skilled in managing all facets of the client relationship. Delivering quality assurance with all services provided. Committed innovative problem solving and leading with a hands-on approach to deliver excellence. Accommodating inside sales representative brings several years in retail and phone sales. Strong collaborator possessing outstanding organizational, analytical and problem-solving abilities. Recognized for maintaining patience to minimize customer dissatisfaction and increase customer loyalty.
Overview
18
18
years of professional experience
Work History
Natural Skincare Creator
Rosegold Hippies
Atlanta, Georgia
06.2020 - Current
- Studied target audience and business offerings to devise effective call-to-action copy.
- Reported progress and resolved problems to keep projects on schedule and within budget parameters.
- Created content across multiple platforms, including video, audio, and written formats.
- Conducted research into current trends in order to inform creative direction of upcoming projects.
- Managed the production process from pre-production to post-production for various projects.
- Utilized advanced editing software to produce high-quality visual and audio materials.
- Planned, produced and edited video projects to maximize engagement.
- Selected colors, images, textures and shapes to create game layout.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed natural skincare products using organic ingredients.
- Researched and identified natural ingredients for the creation of all-natural soaps.
- Crafted whipped natural sheaf butter using high-quality, organic ingredients.
- Researched and identified sources for purchasing all-natural products wholesale.
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Atlanta, GA
04.2023 - 01.2025
- Responsible for making sure that all Client needs are met
- Making and Maintaining new Prospects, Building a positive relationship with Clients, with Emphasis on Trust Building
- Closing Deals, and gathering all Necessary information to complete Embroidery Orders
- Documentation & Reporting
- Provided wine and spirits to businesses, enhancing customer satisfaction and sales.
- Contacted new and existing customers to discuss product and service solutions.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Managed multiple sales projects simultaneously and met deadlines.
- Conducted outbound calls to existing clients to upsell products or services.
Account Manager
Argus Logistics
Marietta, Georgia
11.2022 - 02.2023
- Facilitate data leads for staff, research market trends, report market analysis, prepare marketing specs for promotions, monitor calls for sales staff for quality assurance, organize staff schedules, assist staff in setting strategic goals and facilitating plans to help achieve professional growth, and design scripts for customer service representatives to aid in cold calling and inbound calls
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Renewed existing accounts by building relationships with clients.
- Ensured compliance with industry regulations when dealing with clients.
- Monitored competitor activities in order to stay ahead of the competition.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted and assisted customers to foster positive experiences.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Marketing/Advertising Specialist
Bay Tree Solutions, Inc.
Dunwoody, GA
01.2020 - 10.2022
- Assisted clients with advertising and marketing the sale of their vacation homes
- Aided clients with determining the most accurate fair market value for the properties being sold
- Maintained the utmost customer service and efficiency for each client throughout the process of acquiring an equitable price for their vacation homes
- Assisted in budget planning by researching cost estimates for different types of media buys or services from vendors.
- Monitored competitors' activities in order to remain competitive in the marketplace.
- Collaborated with writing team to develop scripts and advertising concepts.
- Created new ideas, products and story boards for new marketing campaigns.
Lead Generator
Networx
Atlanta, Georgia
03.2018 - 03.2020
- Facilitated contact with existing customers regarding prior customers to maintain previous business relationships
- Operated Five-9 operating systems, scheduled service, upselling, appointment and appointment setting, scheduled appointment for new car sale, generated new leads daily, and maintained a database of customers
- Monitored industry trends and competitor activity to stay abreast of market changes.
- Achieved established sales targets by generating new customer accounts.
- Researched potential leads to identify key decision makers within target organizations.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with new customers to give details about company offerings.
- Maintained an accurate record of all sales activities in the CRM system.
- Utilized email campaigns to reach out to prospective clients.
Store Owner
VQ Vintage
Charlotte, NC
01.2007 - 01.2019
- Company Overview: www.vqvintage.com
- Responsible for website Design and content
- Finding cleaning and Photographing Products
- Search Engine Optimization to help generate new Sales
- Shipping products in a timely manner and resolving any customer concerns
- Www.vqvintage.com
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained staff to have extensive product knowledge and upselling skills.
- Investigated sources of supply for new items requested by customers or suggested by buyers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created consistency for brand by complying with company guidelines.
- Cultivated loyal customer base by providing excellent customer service.
- Negotiated contracts with vendors to secure best prices for products.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Managed sales presentations to promote product and brand benefits.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Marketing Specialist
Rasani Marketing
Baltimore , Maryland
01.2014 - 01.2018
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Created proposals for service and product strategies based on marketing data.
- Identified potential opportunities to upsell products or services.
- Conducted outbound calls to promote products or services, answering questions and providing information.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Collaborated with new customers to give details about company offerings.
- Analyzed customer data using various software programs such as Excel and Access for identifying target markets for promotional campaigns.
- Participated in team meetings to identify areas of improvement in the process of telemarketing operations.
Education
High School Diploma -
Forest Park
Baltimore, MD06-1996
Skills
- Marketing
- Telemarketing
- Sales
- Escalation management
- Staff Management
- Staff Development
- Troubleshooting
- Problem Resolution
- Team building
- Process Improvement
- Lead prospecting
- Advertising
- Account development
- Salesforce CRM
- Telephone sales
- Cold calling expertise
- Promotional selling
References
Available Upon Request
Affiliations
- Photography
- A Creative
- Sales Driven with Proven Background
- WSET Certified
Timeline
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
04.2023 - 01.2025
Account Manager
Argus Logistics
11.2022 - 02.2023
Natural Skincare Creator
Rosegold Hippies
06.2020 - Current
Marketing/Advertising Specialist
Bay Tree Solutions, Inc.
01.2020 - 10.2022
Lead Generator
Networx
03.2018 - 03.2020
Marketing Specialist
Rasani Marketing
01.2014 - 01.2018
Store Owner
VQ Vintage
01.2007 - 01.2019
High School Diploma -
Forest Park
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