Qianna Douglas
Daytona Beach
Summary
Diligent customer service professionmal with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Sales Representative
AT&T
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
ICU Secretary
North Shore Hospital
08.2023 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Travel Consultant
American Express
07.2022 - 08.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
Bank Teller
Wells Fargo Bank
10.2020 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Sales Associate
Nordstrom Rack
05.2017 - 10.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
West Park High School
West Park, FL01.2014
Skills
- Customer service
- Verbal and written communication
- Strong communication skills
- Professionalism and courtesy
Attributes
Strong verbal and written communication skills with sharp active listening abilities, Solid moral character with an inherent sense of fairness to positively influence peers, Always completes tasks on time and follows through on work commitments, A highly motivated professional who likes to always stay busy and productive, Tackles multiple projects at once without sacrificing quality or accuracy, Proficient in using computers and various computer applications, Always works with integrity to uphold the values of the company
Timeline
Sales Representative
AT&T
08.2024 - Current
ICU Secretary
North Shore Hospital
08.2023 - 08.2024
Travel Consultant
American Express
07.2022 - 08.2023
Bank Teller
Wells Fargo Bank
10.2020 - 07.2022
Customer Service Sales Associate
Nordstrom Rack
05.2017 - 10.2020
High School Diploma -
West Park High School
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