Qianyi Wu
Hollywood,FL
Summary
Proven leader with considerable experience at Seminole Classic Casino, adept in staff coaching and customer satisfaction. Excelled in enhancing team performance and patron contentment through effective problem-solving and strong mathematical skills. Demonstrated adaptability and a continuous learning mindset, significantly contributing to workplace harmony and operational efficiency.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Seminole Classic Casino
08.2023 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Casino Dealer
Seminole Classic Casino
09.2022 - 03.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Cashier Supervisor
MSMR Restaurant & Karaoke
05.2018 - 03.2023
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Quickly and accurately counted drawers at start and end of each shift, and assisted cashiers with rules of refunds and money handling.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities, and coached cashiers on customer satisfaction.
Education
High School Diploma -
Guangdong Jiangmen No.1 High School
China06.2009
Skills
- Customer Satisfaction
- Team Leadership
- Staff Coaching
- Payroll Processing
- Strong mathematical skills
- Adaptability to Change
- Patience and composure
- Continuous learning mindset
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Floor Supervisor
Seminole Classic Casino
08.2023 - Current
Casino Dealer
Seminole Classic Casino
09.2022 - 03.2024
Cashier Supervisor
MSMR Restaurant & Karaoke
05.2018 - 03.2023
High School Diploma -
Guangdong Jiangmen No.1 High School
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