Qi Lin Xiao

Supervised daily operations to ensure efficient workflow, team productivity, and exceptional customer service while training and mentoring new employees to maintain company standards. Managed inventory monitored stock levels, and implemented quality control procedures to uphold high standards of service, safety, and overall operational performance.

Assisted clients in selecting appropriate insurance coverage by evaluating their needs, recommending suitable policy options, preparing quotes, processing applications and renewals, ensuring regulatory compliance, and building strong client relationships through ongoing policy support and claims assistance.

Oversaw all aspects of Chinese restaurant, maintaining efficient operations and customer satisfaction

Owned and operated gas station, overseeing daily operations in business management, employee supervision, inventory control, customer service, financial operations, and regulatory compliance to ensure smooth functionality.

Oversaw daily restaurant operations, provided exceptional customer service, maintained food quality and cleanliness, supervised and developed staff, enforced company policies and safety standards, managed labor and inventory, and created a positive, productive work environment.

Managed payroll records, answered and directed phone calls, maintained organized filing systems, and handled accounts receivable and accounts payable to support efficient daily administrative and financial operations.