Qinhai Cao
Overview
2
2
years of professional experience
Work History
Administrative Assistant
The Pennsylvania State University Department of Student Affairs Assistant
10.2025 - Current
- Oversaw front desk operations and coordinated campus events such as new student orientation and club rush. Developed promotional strategies for campus activities while managing departmental meeting schedules. Contributed to the interview process for prospective employees to enhance student engagement.
- Supported event planning and coordination for internal meetings and team-building activities.
- Managed daily office operations, ensuring smooth communication among departments.
- Responded to inquiries, providing accurate information and exceptional customer service.
- Scheduled appointments, coordinating calendars for multiple team members efficiently.
- Collaborated with team members on projects, fostering a cooperative work environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Barista
Lili Time
01.2024 - 07.2025
- Facilitated communication and understanding among colleagues with hearing difficulties and mental health concerns.
- Provided excellent customer service, ensuring a welcoming atmosphere for all customers.
- Executed barista duties to enhance customer experience through skilled coffee making and artistic presentation.
- Operated espresso machines, grinders, and brewing equipment with adherence to safety standards.
- Managed cash register transactions, accurately processing payments and handling customer inquiries.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma - Biochemistry And Molecular Biology
The Pennsylvania State University
Reading, PA06-2030
International Baccalaureate Bilingual Diploma - International Baccalaureate Programme
Yew Chung International School of Shanghai Pudong
Shanghai China06-2025
International General Certificate of Secondary Education - IGCSE
Yew Chung International School of Shanghai Pudong
Shanghai, China01-2023
Skills
- Customer service
- Computer skills
- Office administration
- Administrative support
- Microsoft Outlook
- Customer and client relations
- Verbal communication
- Bilingual English and Chinese
- Laboratory techniques
- Lab equipment maintenance
- Lab testing and reporting
Acknowledgments
Highest IGCSE Drama Result in YCIS, IGCSE Drama has allowed me to gain insight into the world of art, imagination, and creation, being able to score such a high score has allowed me to continue my interest into IB and perhaps beyond university., Dean’s List – Penn State Berks (Fall 2025 – Spring 2026), Earned distinction for maintaining a high GPA while completing a full academic course load in Biochemistry & Molecular Biology.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Administrative Assistant
The Pennsylvania State University Department of Student Affairs Assistant
10.2025 - Current
Barista
Lili Time
01.2024 - 07.2025
High School Diploma - Biochemistry And Molecular Biology
The Pennsylvania State University
International Baccalaureate Bilingual Diploma - International Baccalaureate Programme
Yew Chung International School of Shanghai Pudong
International General Certificate of Secondary Education - IGCSE
Yew Chung International School of Shanghai Pudong