Qinnaisha Cooper
Indianapolis,IN
Summary
Excellent communicator and dependable team player. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. . Proficient in using independent decision-making skills and sound judgment to positively impact company success. Also have top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CTUS
Riley Children's Hospital
Indianapolis, Indiana
12.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of client care services provided on a daily basis.
- Answered patient call signals and signal lights to determine patients' needs.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Insurance Agent
USAA
Remote
06.2019 - 02.2023
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Collected premiums on or before effective date of coverage.
- Inbound/outbound calling ( No cold calling)
- Auto & billing
Secretary
Ascension
Indianapolis, IN
08.2017 - 04.2019
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School -
Warren Central High School
Indianapolis, IN06.2017
Skills
- Active Listening
- Issue-Resolution/ conflict management
- CMR systems
- Adaptability and Flexibility
- Empathy and Customer Service Orientation’s
- Customer Relationship Management (CRM) Software
- Multitasking
- Verbal Communication
- Friendly, Positive Attitude
- Appointment Scheduling
- Insurance Verification
- Microsoft Office
- Post-Discharge Care Coordination
- Scheduling Diagnostic Procedures
Certification
Insurance license
Timeline
CTUS
Riley Children's Hospital
12.2023 - Current
Insurance Agent
USAA
06.2019 - 02.2023
Secretary
Ascension
08.2017 - 04.2019
High School -
Warren Central High School
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