Qinnaisha Cooper
Indianapolis,IN
Summary
With a proven track record at Riley Hospital for Children, I excel in office administration and customer service, demonstrating strong organizational skills and the ability to maintain confidentiality. My experience includes enhancing patient wellbeing and achieving high customer satisfaction, showcasing my verbal communication prowess and dedication to excellence.
Overview
7
7
years of professional experience
Work History
Secretary/PCA-CTUS
Riley Hospital for Children
05.2023 - 01.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Insurance Agent/Senior Customer Service Representative
USAA
06.2019 - 02.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Patient Access Representative
Ascension
09.2017 - 04.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN06-2017
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary/PCA-CTUS
Riley Hospital for Children
05.2023 - 01.2025
Insurance Agent/Senior Customer Service Representative
USAA
06.2019 - 02.2023
Patient Access Representative
Ascension
09.2017 - 04.2019
High School Diploma -
Warren Central High School
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