Cherne' Allen
Houston,TX
Summary
Proactive Unit Secretary/PCA with extensive experience in patient care, office management, and customer service. Demonstrated success in improving patient satisfaction, maintaining compliance with HIPAA, and effectively managing inventory and data entry. Bringing strong organizational skills and a collaborative approach to enhance healthcare operations and patient experiences.
Overview
14
14
years of professional experience
Work History
Unit Secretary/PCA
St Luke's Hospital in Medical Center
05.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Data Entry and equipment maintenance.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Take vital signs, blood sugars and assist with personal hygiene
- Transport patients and deliver specimens
- Make sure telemetry battery is charged.
Food Service Worker
Sodexo at St. Luke's Hospital in Medical Center
05.2016 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepare and deliver tube feedings for the entire hospital.
- Prepare and deliver snacks.
Patient Nutrient Advocate
Aramark at St. Luke's Hospital in Medical Center
08.2012 - 08.2016
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Assisted with ordering and collected required paperwork to help individuals register for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
Patient Nutrient Advocate
Deans Professional Services
03.2012 - 08.2012
- Delivered friendly service and offered expert support in every interaction.
- Deliver food trays.
- Work on tray line.
- Welcome new patients.
Audit and Post Closing Clerk
Professional Alternatives
04.2010 - 02.2011
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Audit refinanced packages. Contact notary to correct mistakes made at closing.
- Scan and upload recorded documents.
Education
Certified Nurse Aide - Certified Nurse Aide
Professional Careers Institute, Inc. - Houston
Houston, TX06.1996
High School Diploma -
Willowridge High School
Houston, TX06.1990
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- EPIC
- Teletracking
Timeline
Unit Secretary/PCA
St Luke's Hospital in Medical Center
05.2021 - Current
Food Service Worker
Sodexo at St. Luke's Hospital in Medical Center
05.2016 - 05.2021
Patient Nutrient Advocate
Aramark at St. Luke's Hospital in Medical Center
08.2012 - 08.2016
Patient Nutrient Advocate
Deans Professional Services
03.2012 - 08.2012
Audit and Post Closing Clerk
Professional Alternatives
04.2010 - 02.2011
Certified Nurse Aide - Certified Nurse Aide
Professional Careers Institute, Inc. - Houston
High School Diploma -
Willowridge High School
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