Qiqi Wang
Zionsville,IN
Summary
Dedicated leader known for enhancing employee engagement and addressing customer concerns promptly. Expertise in training, task delegation, and maintaining high service standards, ready to drive operational improvements.
Overview
2
2
years of professional experience
Work History
Board Member
Alpha Leos
Zionsville, IN
11.2024 - Current
- Led strategic initiatives to enhance organization
- Collaborated with fellow board members to develop and implement long-term strategic plans.
- Facilitated discussions on key operational issues, driving consensus among diverse stakeholders.
- Collaborated with other board members to develop and execute volunteer opportunities
Department Lead
Culvers
Zionsville, IN
06.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored staff performance, providing feedback to enhance productivity and morale.
- Resolved customer concerns promptly, ensuring positive dining experiences and repeat business.
- Collaborated with management to improve service protocols and enhance customer satisfaction.
- Assisted in maintaining cleanliness and safety standards throughout the restaurant environment.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
Education
High School Diploma -
Zionsville Community Hgh School
Zionsville, IN05-2028
Skills
- Verbal and written communication
- Task delegation
- Customer relations
- Staff training
- Multitasking strength
- Team management
- Employee engagement
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Board Member
Alpha Leos
11.2024 - Current
Department Lead
Culvers
06.2024 - Current
High School Diploma -
Zionsville Community Hgh School