QIWEI HUANG
WILMINGTON,MA
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for hiring position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
GUANGZHOU BEST TECHNOLOGY CO.,LTD.
07.2010 - 05.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
CHINA AIRLINES
04.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Guangdong AIB Polychnic
China07.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Microsoft Excel
- Client Relations
Timeline
Customer Service Representative
CHINA AIRLINES
04.2016 - Current
Administrative Assistant
GUANGZHOU BEST TECHNOLOGY CO.,LTD.
07.2010 - 05.2012
No Degree -
Guangdong AIB Polychnic
Similar Profiles
Skyler WooSkyler Woo
Lab Assistant at Fu Meng Technology (FMI), GuangzhouLab Assistant at Fu Meng Technology (FMI), Guangzhou
Felipe FengFelipe Feng
Technical Product Manager at GUANGZHOU LIANGYI Information TechnologyTechnical Product Manager at GUANGZHOU LIANGYI Information Technology
Nitin Kant SharmaNitin Kant Sharma
Director- Sales & Operations at Intelligent Eyes Automation Technology (Guangzhou)Director- Sales & Operations at Intelligent Eyes Automation Technology (Guangzhou)