Gage Graves
La Pine
Summary
Customer service and tech support professional with over 8 years of experience in various industries. Skilled in providing excellent customer service, troubleshooting technical issues, selling products and services, and installing and maintaining equipment. Proven track record of increasing customer satisfaction, retention, and loyalty. Seeking to leverage my skills and experience to contribute to the success of our dynamic and innovative company.
Overview
5
5
years of professional experience
Work History
Technical Service Representative
Paladin Data Corporation
07.2024 - Current
- Responsible for front-line professional customer interaction and satisfaction in day-to-day issues.
- Manage high levels of call flow and respond to every client's technical support needs or questions.
- Proactively managed client correspondence and recorded tracking and communications.
- In-depth testing and reporting of Paladin POS features and bugs.
- Upholding Paladin's Core Values and mentoring our clients to better their businesses.
Appliance Installation Agent
Best Buy (GeekSquad)
11.2022 - 06.2024
- Appliance installation agent for Geek Squad with experience in selling, installing and configuring various products and equipment according to specifications and safety procedures
- My skillset is spread across many home devices such as washers/dryers, refrigerators, TV's and home theater, computers, home networks, and more
- Skilled in providing excellent customer service, troubleshooting technical issues, and ensuring client satisfaction
Tier 1 Mac Specialist
IBEX Global
02.2020 - 05.2020
- Tier 1 Mac AppleCare tech support agent with training in providing excellent service and support to Apple customers and partners
- Skilled in troubleshooting and resolving technical issues with various Mac and iOS products and systems, using effective communication and problem-solving skills
- Achieved a 98% customer satisfaction rating (taking 30-50 calls per day) and ranked #1 for my location
Education
Bootcamp - Software Engineering
Thinkful.com
10.2021
High School Diploma - undefined
Peter Johansen High School
01.2016
Skills
- Customer service
- Technical support
- Adaptability
- Problem-solving
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Product expertise
- Experience in Excel and SQL
Timeline
Technical Service Representative
Paladin Data Corporation
07.2024 - Current
Appliance Installation Agent
Best Buy (GeekSquad)
11.2022 - 06.2024
Tier 1 Mac Specialist
IBEX Global
02.2020 - 05.2020
High School Diploma - undefined
Peter Johansen High School
Bootcamp - Software Engineering
Thinkful.com
Similar Profiles
Mason WalkerMason Walker
Technical Support Representative at Paladin Data CorpTechnical Support Representative at Paladin Data Corp
Arjun GuptaArjun Gupta
Senior Research Analyst, Technology Domain – Data and Analytics Team at International Data Corporation (IDC)Senior Research Analyst, Technology Domain – Data and Analytics Team at International Data Corporation (IDC)
Anjney BhardwajAnjney Bhardwaj
Senior Market Research Analyst at International Data Corporation (IDC)Senior Market Research Analyst at International Data Corporation (IDC)
Kristina EbnerKristina Ebner
Teacher, 3/4 Blend at Bend-LaPine School DistrictTeacher, 3/4 Blend at Bend-LaPine School District
Jedidiah PriestJedidiah Priest
Owner/Operator Technician at Priest Automotive Repair LlcOwner/Operator Technician at Priest Automotive Repair Llc