Quayshaunn Thrasher
San Antonio,Texas
Summary
Sales Manager with over 13 years of experience in the Sales Telecommunications Industry. Exceptional leadership and team building skills to exceed company and team specific goals, with an enthusiastic focus on developing and leading associates to unlock their human potential.
Overview
13
13
years of professional experience
Work History
Inside Sales Manager
Publishing Concepts Inc. (P.C.I)
- Leading a team of 17-25 Inside Sales Associates to meet and exceed company revenue goals and metrics
- Also, responsible for planning and leading team meetings and events, training, coaching and facilitating learning sessions to improve associate performance.
Inside Sales Team Lead
Publishing Concepts Inc. (P.C.I)
06.2020 - 12.2023
- Responsible for coaching and developing associates across all Inside Sales teams
- Including but not limited to: Training new associates, providing hourly metrics to managers and associates to impact performance, facilitating team meetings and learning sessions, and talent acquisition.
Senior MCC Referral Officer
Security Service Federal Credit Union (SSFCU)
01.2019 - 01.2020
- Inbound call center representative
- Responsible for handling calls related but not limited to everyday banking, loans, and or financial advice.
Inside Sales Associate
W.W. Grainger
01.2016 - 01.2018
- Responsible for managing and influencing account activity, while providing a superior level of customer service
- Consistently providing customers with information on products, pricing, and details regarding their account
- Strengthened customer loyalty by retaining customers while also increasing company revenue.
Inside Sales Associate
Time Warner Cable (Spectrum)
01.2011 - 01.2016
- Inbound sales representative, responsible for maximizing revenue opportunities with each new and existing client interaction
- Also responsible for maintaining performance metrics to positively impact team focused goals.
Education
G.E.D -
Harrison High School
Colorado Springs, CO01.2009
Skills
- Entrepreneurial Operating System (EOS) Certified Manager
- Advanced Microsoft Suite (Excel, Outlook, PowerPoint, Word)
- Learning & Development
- Excellent Communication Skills Verbal & Written
- Quality Assurance
- Talent Acquisition
- Servant Leadership
- Payroll
- CRM Salesforce
- CRM Five9
- Power BI
Timeline
Inside Sales Team Lead
Publishing Concepts Inc. (P.C.I)
06.2020 - 12.2023
Senior MCC Referral Officer
Security Service Federal Credit Union (SSFCU)
01.2019 - 01.2020
Inside Sales Associate
W.W. Grainger
01.2016 - 01.2018
Inside Sales Associate
Time Warner Cable (Spectrum)
01.2011 - 01.2016
Inside Sales Manager
Publishing Concepts Inc. (P.C.I)
G.E.D -
Harrison High School
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